Overview & Responsibilities :
- Answers phones and fields questions with appropriate phone etiquette and compassion
- Greets and interacts with customers, handling inquiries and directing them according to specific needs
- Receives and relaying messages / telephone calls from internal and external sources
- Completes filing for documents and case files
- Participates in weekly updates with the supervisor to share and exchange resources and to ensure goals are met
- Ensures office area is presentable and maintains office equipment as necessary; maintain and order office supplies routinely
Requirement & Qualifications :
High school diploma or the equivalentA basic understanding of and the ability to use various forms of technology and communications, i.e., online portals, social media, email, live webinars, text, and phoneMinimum of one year of work experience in an office environment of a small business – the funeral industry is preferredKnowledge of Microsoft Office Suite (Word, Excel, PowerPoint)Strong communication and grammatical skills, with the ability to proof workHigh attention to detail and accuracy, with excellent follow-up skillsMust be able to talk, listen and speak clearly on the telephone and in-personAbility to lift to 50lbs safely and walk, stand, and sit for long periodsTeam Member Benefits Include :
Entry-level and experienced professionals; students, and veterans – we offer complete career paths regardless of your career and life stageUnique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serveCompetitive salaries and performance incentivesTeam member referral programMedical, dental, prescription, and vision insuranceVacation, sick, and holiday pay401k with company matchCompany-paid life insurance, long-term disability, and short-term disabilityMonday through Friday 8am-5pm