Acute Patient Access Services Representative

Explore And Excel

If you're looking to leverage your abilities to make a real difference in the health care industry, you belong at Banner Staffing Services. Apply today. The main responsibilities of this role include patient registration, collecting insurance information, verifying demographics, and setting up payment plans / taking payments. Hours vary as this is a per diem position, including weekends as needed. Customer service, clerical work, and insurance knowledge are helpful.

Banner Staffing Services (BSS) offers Registry / Per Diem opportunities within Banner Health. Registry / Per Diem positions are utilized as needed within our facilities. These positions are a great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

As a valued and respected Banner Health team member, you will enjoy :

• Competitive wages
• Paid orientation
• Flexible schedules (select positions)
• Fewer shifts cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount entertainment tickets
• Restaurant / shopping discounts
• Auto purchase plan

Registry / Per Diem positions do not have guaranteed hours and no medical benefits package is offered.

Completion of post-offer Occupational Health physical assessment, drug screen, and background check is required.

Hours are not guaranteed / Per Diem / No benefits with this role. Enjoy a flat rate $1.00 / hour weekend shift differential and an 18% per hour night shift differential when applicable. Must be able to complete a 4-week paid training (days and hours will vary).

Schedule : Monday - Friday 8 : 00am to 4 : 30pm; located at the Cancer Center in Building #1.

Position Summary

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in-person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

Core Functions

Minimum Qualifications

High school diploma / GED is required. Must have customer service skills or knowledge of patient financial services, financial, collecting services, or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

Associate's degree preferred. CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA) CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM) Knowledge of medical terminology or healthcare systems. Additional related education and / or experience preferred.

EEO Statement : EEO / Disabled / Veterans Our organization supports a drug-free work environment. Privacy Policy : Privacy Policy Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability.