HomeCare Office Specialist / Caregiver

Summary :

This is a great time to join SYNERGY HomeCare of Provo! The successful applicant for this position will be our right-hand in building this agency. This provides the successful candidate with opportunities for advancement as the business expands. As a member of one of the largest national franchises in the HomeCare industry, we expect rapid growth. The Office Specialist / Caregiver reports directly to the Owners and will be able to participate in a variety of assignments across the business, as well as filling caregiving shifts as needed.

If you want to expand your horizons by having a broad range of responsibilities at a blossoming HomeCare agency, while also improving the lives of our clients through compassionate caregiving, this is an ideal position for you.

We offer this position with hybrid working options, and some flexibility in work schedule.

Qualifications :

At least two years experience in healthcare or home care, working with the elderly, disabled or individuals requiring supportive services. Equivalent experience will be considered.

Knowledge of scheduling and on-call procedures (preferred)

Proficiency in computer skills (Google Suite, Excel, Power Point, etc)

CNA Preferred, or caregiving experience

Knowledge of scheduling software (eRSP or similar) or CRM preferred

Ability to learn new systems and processes quickly

Well-honed time management skills

Must possess leadership skills, human relations abilities, customer service skills, and organizational skills

Exemplary communication skills, both verbal and written

Examples of Essential Duties and Responsibilities :

Schedules shifts and hours by matching caregiver qualifications and availability to client’s needs

Participate in the on-call rotation, including answering after-hours calls

Fill CareGiver shifts as needed

Assist in completing Home / Quality Assurance visits

Customer service

Incoming client inquiry calls

Assists with employee onboarding, orientation and training

Regular communication with caregivers, clients and their families

Works with Management to assist in resolution of CareGiver issues

Assists with any filing duties and a variety of other clerical duties as necessary

Types email correspondence, reports and other documents as necessary

May participate in recruiting and referral sourcing

Collects and distributes mail and messages

Inventories, orders, organizes and stores all office supplies

This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.