Technical Support AgentVirtualVocations • Orlando, Florida, United States
Technical Support Agent
VirtualVocations • Orlando, Florida, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Technical and Customer Service Agent.
Key Responsibilities
Answer moderately complex questions related to hardware, software, client applications, and network administration
Escalate complex problems to resolver teams or vendors as necessary
Support L1 agents with day-to-day questions regarding client incidents and requests
Required Qualifications
High School Diploma or GED required
May require technical certification or Associate Degree
Generally, 1-2 years of experience in the relevant area
Eligibility for required authorizations from the U.S. Government due to export control regulations
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Technical Support • Orlando, Florida, United States
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