AV Onsite Service Technician

About Electrosonic

At Electrosonic, our team is composed of passionate, highly intelligent, and energetic individuals who are eager to make a difference. We provide an environment where you will be challenged and inspired daily. If you seek excitement and want to be part of something unique, we invite you to join our Electrosonian family. Together, we will continue to shape the future of technology-driven experiences.

About the role

We are looking for an Audio-Visual Onsite Service Technician located at our customer site in Salt Lake City, Utah. This position reports to the Client Support Manager.

The Onsite Technician will be based at our client's location and will provide all aspects of AV service and support to include daily systems start-up, troubleshooting, preventive maintenance of electronic hardware and software and occasional client training and live-event support. These systems include AV projection, pro audio, video, and AV systems how control, interactives and displays. You may also be involved in small systems installation and video conference support. The ideal candidate will have a deep understanding of computers including PC and / or Mac Operating Systems.

Responsible for the safe and correct diagnosis of faults, removal, repair, test, implementation, and operation of all aspects of the client's onboard AV systems and technologies.

This role requires a detail minded, technically skilled individual with strong customer service and problem-solving skills; able to multi-task and think quickly on your feet in a fast-paced environment. You need to be able to follow standard operating procedures and checklists but have the confidence to improvise when and where needed.

What you'll do

AV Technician TIER 1

• Able to identify and describe typical systems, their components, cables and terminations used in AV systems
• AV System knowledge gained in a service or operational environment
• Experience operating, troubleshooting and supporting a variety of AV systems
• Ability to navigate system project files in an effort to provide and request additional support
• Experience with AV tools, common test equipment, and commissioning requirements
• Basic understanding of network architecture
• Understanding of control system software
• Understanding of DSP and related software
• Understanding of media servers and content streaming
• Understanding of typical digital signage systems and associated networks
• Knowledge of Health and Safety rules and workplace safety
• AVIXA Technologist Certification or ability to complete it within 6 months of hire date

AV Technician TIER 2 (all of tier 1 plus)

Note : This list of job responsibilities is not an all-inclusive list, this is a general description. The specific tasks assigned may develop over time as the needs of the team and the customer evolves.

Qualifications

WORK LOCATION :

Primary work location is customer sites

Start Date : January 2026

Work Schedule : Monday- Sunday

Salary based on experience.

A day in the Life

At Electrosonic we embrace our differences. We are committed to furthering our culture of Diversity, Equity and Inclusion. We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our team puts a high value on work-life balance, offering a hybrid work environment, dependent of position. We believe maintaining the right balance between your personal and professional life is important to our team's overall well-being.

We are dedicated to supporting our team members to grow a long-term career with us. We have a broad mix of experience levels and tenures, and we support continuous learning and knowledge sharing.

The salary range for this role is dependent on skills, experience, and qualifications. We offer a full range of health and wellness benefits that include :

Come be a part of a Global company that has been recognized for its superior and unsurpassed technology master planning and system integration.

With unique global capability, we deliver highly complex world-class projects, conference room technology, and executive briefing centers across a multitude of sectors.

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