Service Advisor

Job Description

Job Description

Job Summary

We're looking for a highly motivated and customer-focused Service Advisor to join our team at a privately held auto transmission remanufacturing company. The ideal candidate will be a technical expert in automotive repair and sales, with a passion for providing exceptional customer service. You'll be responsible for advising customers on the best solutions for their transmission needs, managing the repair process from start to finish, and ensuring complete customer satisfaction.

This is a dynamic, high-growth opportunity for a performance-driven individual. If you're looking for a role where your hard work directly translates to uncapped earning potential, this is the place for you.

Key Responsibilities

• Customer Consultation : Greet customers and consult with them to understand their vehicle issues. Clearly explain diagnostic results and recommend appropriate remanufacturing or repair services.
• Sales and Quoting : Prepare accurate and detailed service quotes, presenting options that meet customer needs and exceed sales goals.
• Job Management : Coordinate with our technical team to schedule and monitor repair jobs, ensuring they are completed on time and to the highest quality standards.
• Communication : Maintain proactive and clear communication with customers throughout the entire service process, providing updates and addressing any concerns.
• Documentation : Accurately document all customer interactions, service details, and financial transactions.
• Problem-Solving : Handle customer inquiries and resolve any issues that may arise, ensuring a positive customer experience.
• Technical Expertise : Maintain a strong understanding of our remanufacturing processes, product offerings, and industry advancements to provide expert advice.

Performance and Compensation

This role offers a competitive base salary plus an aggressive, performance-based commission structure with uncapped earning potential .

Qualifications