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IT Support Analyst, Associate
IT Support Analyst, AssociateMindlance • San Diego, CA
IT Support Analyst, Associate

IT Support Analyst, Associate

Mindlance • San Diego, CA
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Job Description :

Principal Duties and Responsibilities :

  • Follows standard operating procedures.
  • Supports troubleshooting efforts to identify routine problems.
  • Provides first level support to resolve problems with products, applications, and devices.
  • Supports documentation of details of incidents, status of service requests, and resolutions, and follows escalation procedures.
  • Assists with processing incoming requests.
  • Adapts to minor changes and setbacks in order to manage pressure and meet deadlines.
  • Supports efforts to meet key performance indicators (, performance, availability, capacity).
  • Seeks out learning opportunities and feedback to increase own knowledge and skill using internal training resources.
  • Contributes to the knowledge repository for routine technical support.
  • Escalates routine problems as necessary to appropriate resource (, support team, vendor).
  • Completes routine technical tasks assigned by more senior personnel.
  • Manages minor distractions, prioritizes tasks, and deals with setbacks in a timely manner with assistance from more senior personnel.

Level of Responsibility :

  • Working under close supervision.
  • Taking responsibility for own work and making decisions with limited impact; impact of decisions is readily apparent; errors made typically only impact timeline (, require additional time to correct).
  • Using verbal and written communication skills to convey basic, routine factual information about day-to-day activities to others who are fully knowledgeable in the subject area.
  • Completing tasks that require multiple steps that must be performed in a specific order, using directions or manuals that accurately document the steps necessary to perform the tasks.
  • Using limited problem solving, generally in the nature of troubleshooting simple processes or technology.
  • Exercising some creativity may be required to troubleshoot technical problems or deal with Client circumstances.
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IT Support Analyst, Associate • San Diego, CA

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