Systems Engineer - ServiceNowPTR Global • Chicago, Illinois, United States
Systems Engineer - ServiceNow
PTR Global • Chicago, Illinois, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]1. Knowledge of REST API's and how to debug them 2. Performance analytics experience 3. Certified System Administrator Configure and customize core ServiceNow applications (ITSM, CMDB, Change, Problem, Incident, etc.). Collaborate with business analysts, administrators, and other stakeholders to translate requirements into technical solutions. Build and maintain integrations between ServiceNow and external systems using REST, SOAP, or other methods. Develop and maintain client scripts, business rules, UI policies, and flow designer flows. Participate in platform upgrades and ensure customizations are compatible with new versions. Conduct unit and integration testing and support UAT activities. Write and maintain clear technical documentation. Identify areas for improvement in platform performance, user experience, and workflow efficiency. Provide support and troubleshooting for application issues and user inquiries. Help solution new ideas to improve existing and future business processes Work to uphold best practice and the integrity of the ServiceNow platform B.S. in IT related field OR degree and equivalent work experience ServiceNow Certifications – preferred ITSM, ITAM, CMDB, SAM, HAM, FSM TIL Certification – preferred 2+ years IT experience, 1+ years working on ServiceNow Xanadu+ - preferred Portal, HR, ITSM, Customer Service, Catalog, MID Servers, Discovery Probes, Notify, Integrations, Scrum, ATF (automated-test framework), Transform Maps, JavaScript, XML, JSON, REST, SOAP
W2 only role
Remote Role
No development in this role / candidate must have knowledge of the fundamentals of Service Now / Scripting knowledge is nice-to-have especially Java scripting / must know various platforms within Service Now (Yokahama, Xanadu, etc.)
Top 3 skill sets required for this role :
- 1. Understanding of basic platform administration (roles, ACL's, script includes, business rules, CMDB, etc)
- 2. Know how to debug in the ServiceNow environment using out-of-box tools
- 3. Javascript, XML, JSON
Nice to have skills or certifications :
Responsibilities
Education & Certification
Experience
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