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Wealth Management Operations Manager (RIA)
Wealth Management Operations Manager (RIA)Right Executive Search, LLC • Towson, MD, US
Wealth Management Operations Manager (RIA)

Wealth Management Operations Manager (RIA)

Right Executive Search, LLC • Towson, MD, US
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  • [job_card.full_time]
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Job Description

Manager of Operations & Client Support (RIA)

Towson, MD

Salary : $75,000 to $85,000 DOE plus bonus

Please Note :

  • Experienced Client Service Associates are encouraged to apply

Responsibilities of the Manager, Operations & Client Support

Client Onboarding and Account Opening

  • Manage the full client onboarding process, including distribution and tracking of intake forms
  • Open new accounts for new and existing clients, including brokerage accounts, 529 plans, and annuities
  • Verify client information and maintain accurate internal records
  • Ensure accounts are properly transferred and funded
  • Set up client online access and confirm delivery of required notices

    • Client Service and Support

  • Coordinate ongoing service requests such as beneficiary updates, address changes, and standing instructions
  • Track all service items to completion
  • Monitor incoming and outgoing asset movements
  • Troubleshoot client issues and escalate when appropriate
  • Assist clients with portal navigation and login issues
  • Maintain smooth communication between clients and the advisory team
  • Support advisors with documentation as needed, typically prepared by advisors or a paraplanner
  • Process account setups, transfers, distributions, and related paperwork accurately and on time
  • Partner closely with advisors to ensure timely follow-ups
  • Work with custodians, broker-dealers, and insurance carriers to resolve issues
  • Maintain and update client data in CRM and portfolio systems

    • Office Operations

  • Implement and document office procedures and workflow enhancements
  • Oversee client billing reconciliation and work directly with the broker-dealer to ensure billing accuracy
  • Manage advisor licensing and registration processes
  • Serve as the primary point of contact for broker-dealer audits
  • Provide backup administrative support as needed
  • May have limited supervisory responsibilities

    • Qualifications of the Manager, Operations & Client Support

  • 3 to 5 years of RIA (or broker-dealer) operations and client service experience within a financial advisory practice
  • Familiarity with financial technology platforms, ideally including Wealthscape, Redtail, eMoney, Wealth.com, Precise FP, and Albridge
  • Demonstrated judgment, accuracy, and high ethical standards
  • Ability to work independently while collaborating effectively in a small office environment. Small office environment exp a plus.
  • Strong commitment to confidentiality
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Experience with Adobe or similar PDF editing tools
  • Bachelor’s degree preferred, ideally in finance or a related field
  • Strong problem-solving mindset with a focus on continuous improvement
  • Personable, collaborative professional with intellectual curiosity and a mindset geared toward continuous learning, growth, and process improvement

    • What the Position Offers

    This is an opportunity to join a warm, collaborative, and close-knit team within a growing boutique RIA that is genuinely passionate about the work they do and the clients they serve. The firm values teamwork, trust, and long-term relationships, and offers room for additional responsibility and professional growth as the practice continues to evolve. The position includes a 401(k) with employer match, profit sharing, paid holidays, vacation, medical benefits etc.

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    Wealth Management • Towson, MD, US

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