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HVAC Service Dispatcher / Schedule Coordinator
HVAC Service Dispatcher / Schedule CoordinatorQuigley Heating & Air • Farmers Branch, TX, USA
HVAC Service Dispatcher / Schedule Coordinator

HVAC Service Dispatcher / Schedule Coordinator

Quigley Heating & Air • Farmers Branch, TX, USA
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Quigley Heating and Air, Farmers Branch, TX

Proudly serving communities in the greater Dallas area for 75 years!

We provide premium maintenance, installation, and repair service of heating and cooling systems for both residential homeowners and commercial properties. We are family owned and operated and continue to support our community with our family tradition of honesty, quality, and value.

We are currently looking for a HVAC Service Dispatcher - Schedule Coordinator to join our team !

This position requires a motivated person that is detail oriented and ability to work as a team member to ensure superior service to all our customers.

Job Title : HVAC Service Dispatcher - Schedule Coordinator

Work Hours : Monday - Friday and alternating On Call rotation

Pay : $22.00 - $26.00 per hour, depending on experience + some commissions

What we have to offer / Benefits :

  • Medical 70% paid for employee
  • Dental insurance
  • Vision insurance
  • Paid vacation - 40 hours, after 2 years 80 hours
  • 401K
  • 6 Paid holidays
  • Sick pay

What you will be doing :

  • Answering incoming calls
  • Maintain the Service Technicians' daily schedules and verifying all information as each job is closed out
  • Schedule return trips with customers when parts are in for repairs.
  • Maintain the on-call schedule for service technicians.
  • Maintain customer database with current information.
  • Clear and concise communications with department managers, employees, and company customers
  • Job costing and some project & labor management.
  • Prepare service invoices and timecards for processing.

    • Qualifications :

  • 2+ years of related experience in an office setting, dispatching, scheduling, or project coordination (or equivalent combination of education and experience).
  • Stellar customer service skills with the ability to build strong relationships.
  • Strong organizational skills and attention to detail.
  • Proficiency in MS Office Suite (Word, Excel), MS Outlook, and Adobe.
  • Experience with CRM databases
  • HVAC or similar industry experience is a plus.
  • Geographical knowledge of Dallas area / zip codes is a plus.

    • Learn more about us :

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    Hvac Dispatcher • Farmers Branch, TX, USA

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