Supervisor Customer Service I - Money Network Call Center

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Supervisor Customer Service I - Money Network Call Center

About your role:

Make an impact. Lead a team. Grow your career.

If you're a seasoned call center professional who loves helping people, solving problems, and keeping a high-energy operation running smoothly, this role is a great next step. As a Customer Service Supervisor, you'll lead a team supporting the Money Network business-ensuring associates feel supported, customers feel heard, and operations run with excellence.

You'll work remotely while guiding a team through fast-paced workloads, coaching for success, and stepping in to resolve more complex issues. This role is ideal for someone who enjoys variety, thrives under pressure, and wants the opportunity to make a real impact on both customers and associates.

What You'll Do:

• Coach, develop, and lead your team through performance feedback, training, and professional growth opportunities-helping each associate bring their best to the job every day.

• Review performance trends through quality checks and reporting, identifying what's working and where improvements can be made.

• Manage workflow and service levels, ensuring daily operations run smoothly and escalated customer concerns are resolved effectively and professionally.

• Oversee timekeeping and payroll accuracy for your team, ensuring timely and compliant submission.

• Lead through change, helping your team stay focused and supported as new processes and initiatives roll out.

• Take on additional responsibilities as needed in a dynamic environment where every day brings new opportunities to learn.

• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• High school diploma or equivalent required.

• 1+ year of supervisory experience in a call center, customer service, or operations environment.

• Prior experience in a high-volume, fast-paced environment.

• Experience interpreting data, reporting and using insights to drive performance.

Experience that would be great to have:

• Familiarity with call center tools and applications such as CRM tools, ticketing systems, QA platforms, and workforce management tools.

• Prior monitoring of call center metrics, scorecards, and service level objectives.

• Proficiency with Windows, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and web-based applications.

• Prior leadership, including coaching, team development, and performance management experience.

• Ability to analyze data, identify trends, and translate insights into actionable improvements.

• Experience supporting high-volume customer service or operations environments.

• Associate's degree or Bachelor's degree - or an equivalent blend of education, experience, and/or military background.

How you'll work:

• This role requires use of a computer and audio equipment.

• You will work one of these assigned schedules:

Monday thru Friday 8am - 5pm

Monday thru Friday 9am - 6pm

Sunday thru Thursday 7am - 4pm

Tuesday thru Saturday 8am - 5pm

Tuesday thru Saturday 4pm - 1am

Monday, Thursday, Friday, Saturday 9pm - 7am

• This role requires flexibility to work overtime, including weekends and holidays.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time away policies.

• No-cost mental health support through Employee Assistance Programs.

• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.

• Eight Employee Resource Groups to foster a collaborative culture and expand your network.

• Unparalleled professional growth with training, development, and internal mobility opportunities.

• Medical, dental, vision, life, and disability insurance options available from day one.

• Retirement planning and discounted shares with the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental, caregiver, and military leave.

Salary Range:

$45,600.00-$57,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.