Customer Service Representative

Job Description

Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Jackson, Michigan. In this Contract to permanent position, you will play a key role in supporting customer needs and ensuring accurate order processing. This is an on-site role, offering the opportunity to collaborate with team members and supervisors while contributing to the efficiency of our operations.

Responsibilities :

• Handle inbound calls from customers promptly and professionally, addressing inquiries and resolving issues.
• Accurately enter customer orders into the CRM system and retrieve orders from customer portals as needed.
• Verify the accuracy of order details, including value-added processes, to ensure customer satisfaction.
• Communicate with plant supervisors to discuss order requirements and inspect materials for proper finishing.
• Maintain organized records of customer interactions and order statuses for seamless follow-up.
• Collaborate with team members to schedule appointments and manage customer service tasks effectively.
• Utilize Microsoft Excel and Word to complete data entry tasks and create necessary documentation.
• Respond to customer emails promptly, providing clear and helpful information.
• Monitor the progress of orders and coordinate with relevant departments to ensure timely completion.
• Uphold a commitment to providing exceptional customer service in every interaction.
• Proven experience in customer service, preferably in a call center or order entry environment.
• Proficient in data entry and using systems such as Epic for order management.
• Strong organizational skills with a keen attention to detail.
• Ability to communicate effectively with supervisors and team members across departments.
• Familiarity with Microsoft Excel and Word for documentation and reporting purposes.
• Excellent verbal and written communication skills, including email correspondence.
• Capable of multitasking and prioritizing tasks in a fast-paced environment.
• Comfortable working on-site and interacting with team members in person.