Bilingual Payment Specialist

Description

Are you a meticulous individual with a passion for delivering outstanding customer experiences? If so, you might be the perfect fit for our Bilingual Payment Specialist position with Purple Wave. We're on the lookout for someone who enjoys the intricacies of payment processing, negotiation tactics, and maintaining precise records. Your ability to adapt to change and resolve challenges while upholding professionalism and attention to detail will make you an invaluable addition to our team. If you're eager to champion our company values, address client concerns, and collaborate seamlessly within a dynamic team, apply now to become an essential part of our customer-focused financial operations.

The Bilingual Payment Specialist will play a pivotal role in maintaining the financial health of the company by managing outstanding invoices and ensuring timely collection of payments. This role involves diligent monitoring of aging invoices, negotiating payment arrangements, and mitigating fraudulent activities. The ideal candidate will possess strong communication skills, a customer-centric approach, and a proven track record of successful collections.

Responsibilities :

• Monitor and analyze aging reports to identify overdue invoices and prioritize collection efforts.
• Initiate contact with customers to communicate payment reminders and negotiate suitable repayment plans.
• Process customer payments through various channels, ensuring accurate application to outstanding invoices.
• Maintain a proactive approach to identifying and addressing potential fraudulent activities, escalating concerns as necessary.
• Manage defaulted invoices by following company protocols and pursuing necessary collection actions.
• Collaborate with internal teams to resolve billing and payment discrepancies in a timely manner.
• Maintain detailed records of all interactions, payment agreements, and actions taken for each account.
• Demonstrate empathy and professionalism when interacting with customers, understanding their situations while firmly pursuing payment resolutions.
• Communicate effectively with both internal stakeholders and external customers to provide updates, resolve issues, and answer inquiries.
• Stay updated on industry regulations, trends, and best practices related to collections and customer interactions.
• Undertake additional assigned duties as requested.

Supervisory Responsibilities :

Qualifications :

Working Settings :

Note : In-person week one training required at Purple Wave Headquarters in Manhattan, KS.

Compensation :

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