Referral Specialist

About the role

We're seeking a detailoriented Intake & Referral Specialist to provide shortterm coverage for a parental leave from January through May 2026 . This fully remote role ( NC residency required ) supports family counseling programs by ensuring referrals are processed quickly, clients can access services smoothly, and records remain accurate and complete.

What you'll do

• Respond rapidly to referrals : Engage with individuals and referral sources for families seeking counseling services
• Respond to individuals in crisis : Triage callers currently experiencing crises, referring them to ER, mobile crisis units or higher levels of care
• Coordinate scheduling : Screen referrals and inquiries, then book appointments for clinical services
• Manage program access : Maintain and monitor the waitlist for counseling o prioritize timely service.
• Own reporting : Prepare and submit assigned monthly reports to the Administrative Director
• Keep data clean and compliant : Enter and manage client information across internal and external databases; document interactions with referrers and families.
• Build internal referral pathways : Develop and maintain relationships with various internal departments to optimize referrals into Counseling.
• Support accurate billing : Work crossfunctionally with the billing team to keep client billing current and correct.

Pay & schedule

Location requirements

What you'll bring

Benefits : Associates placed on assignment through LHH Recruitment Solutions enjoy access to a comprehensive benefits package designed to support their health, financial well-being, and work-life balance. Eligibility for benefits depends on assignment type

Pay Details : $18.00 to $20.00 per hour

Search managed by : Marissa Osorio

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer / Veterans / Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and / or security clearance requirements, including, as applicable :

Massachusetts Candidates Only : It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.