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Senior Claims Examiner (Los Angeles)
Senior Claims Examiner (Los Angeles)Sunrise Systems, Inc. • Los Angeles, CA, United States
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Senior Claims Examiner (Los Angeles)

Senior Claims Examiner (Los Angeles)

Sunrise Systems, Inc. • Los Angeles, CA, United States
[job_card.1_day_ago]
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  • [job_card.full_time]
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Job Title : Workers' Compensation Senior Claims Examiner

Work Location : City National Plaza 555, S. Flower Street, Los Angeles, CA 90071

Duration : 6 Months (Possible Extension or Conversion)

Position Type : Hourly contract Position (W2 only)

Note :

Job schedule-40 hours on site

Job hours-8 : 00-4 : 30

Interview process-WEBEX pre-screen / Then in-person interview

Job Description :

Client is currently seeking a Workers' Compensation Lost Time Senior Claim Examiner for our West Coast / Pacific region. The successful applicant will be handling claims from California. The position will report and reside in our Los Angeles, CA

Duties & Responsibilities :

  • Handles all aspects of workers' compensation lost time claims from set-up to case closure ensuring strong customer relations are maintained throughout the process.
  • Reviews claim and policy information to provide background for investigation.
  • Conducts 3-part ongoing investigations, obtaining facts and taking statements as necessary, with insured, claimant and medical providers.
  • Evaluates the facts gathered through the investigation to determine compensability of the claim.
  • Informs insureds, claimants, and attorneys of claim denials when applicable.
  • Prepares reports on investigation, settlements, denials of claims and evaluations of involved parties, etc.
  • Timely administration of statutory medical and indemnity benefits throughout the life of the claim.
  • Sets reserves within authority limits for medical, indemnity and expenses and recommends reserve changes to Team Leader throughout the life of the claim.
  • Reviews the claim status at regular intervals and makes recommendations to Team Leader to discuss problems and remedial actions to resolve them.
  • Prepares and submits to Team Leader unusual or possible undesirable exposures when encountered.
  • Works with attorneys to manage hearings and litigation
  • Controls and directs vendors, nurse case managers, telephonic cases managers and rehabilitation managers on medical management and return to work initiatives.
  • Complies with customer service requests including Special Claims Handling procedures, file status notes and claim reviews.
  • Files workers' compensation forms and electronic data with states to ensure compliance with statutory regulations.
  • Refers appropriate claims to subrogation and secures necessary information to ensure that recovery opportunities are maximized.
  • Works with in-house Technical Assistants, Special Investigators, Nurse
  • Consultants, Telephonic Case Managers as well as Team Supervisors to exceed customer's expectations for exceptional claims handling service.

Technical Skills & Competencies :

  • Lost Time Claim Examiner position with prior experience in workers' compensation as a lost time examiner, or similar examiner experience in short-term / long-term disability, auto personal injury protection / medical injury, or general liability claims.
  • Requires basic knowledge of workers' compensation statutes, regulations, and compliance.
  • Ability to incorporate data analytics and modeling into daily activities to expedite fair and equitable resolution of claims and claim issues.
  • Exceptional customer service and focus.
  • Ability to openly collaborate with leadership and peers to accomplish goals.
  • Demonstrates a commitment to a career in claims.
  • Exceptional time management and multi-tasking capabilities with consistent follow through to meet deadlines.
  • Use analytical skills to find mutually beneficial solutions to claim and customer issues.
  • Ability to prepare and make exceptional presentations to internal and external customers.
  • Conscientious about the quality and professionalism of work product and relationships with co-workers and clients.
  • Willing to take ownership and tackle obstacles to meet Chubb's quality standards for service, investigation, reserving, inventory management, teamwork, and diversity appreciation.
  • Superior verbal and written communication skills.
  • Experience, Education & Requirements :

  • Experience working in a customer focused, fast-paced, fluid environment
  • Experience utilizing strong communication and telephonic skills
  • Prior experience requiring a high level of organization, follow-up, and accountability
  • Prior workers' compensation claim handling experience or other similar type of claim handling experience is required (healthcare, short-term / long-term disability, auto personal injury protection / medical injury, or general liability).
  • Prior insurance, legal or corporate business experience is a plus but not required
  • AIC, RMA, or CPCU completed coursework or designation(s) is a plus but not required
  • Proficiency with Microsoft Office Products
  • Knowledge of medical terminology is required
  • Knowledge of bill processing is required
  • Certification to handle CA Workers Compensation claims is required
  • Experience handling claims in the states of CO, UT, NV and AZ preferred
  • If you do not already have one, you will be required to obtain an applicable resident or designated home state adjusters license and possibly additional state licensure.
  • Compensation :

    The hourly rate for this position is $44.00 - $48.00 per hour.

    Factors that may affect starting pay within this range may include [geography / market, skills, education, experience, and other qualifications of the successful candidate].

    Benefits :

    Sunrise offers ACA-compliant medical coverage / dental insurance / vision insurance to all employees. We also offer Sick time benefits as required per State regulations.

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