Experienced Front Desk Agent

As a Front Desk Agent, you will be the first point of contact for guests at our hotel. Your role is crucial in creating a positive guest experience from check-in to check-out.
Responsibilities:

• Greet guests upon arrival and provide them with information about hotel services
• Assist guests with check-in and check-out processes
• Handle guest inquiries and resolve any issues promptly
• Operate the hotel phone system and transfer calls to the appropriate department
• Process reservations and cancellations accurately
• Maintain a clean and organized front desk area

Qualifications:

• Previous experience in a hotel or resort setting is preferred
• Knowledge of hotel management systems and procedures
• Strong customer service skills with a focus on hospitality
• Excellent phone etiquette and proficiency in using phone systems
• Ability to communicate effectively in a multilingual environment is a plus
• Familiarity with front desk operations and procedures

Job Type: Full-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Weekends as needed