Enrollment Coordinator

WHO WE ARE :

24 Hour Home Care is a trusted in-home care company committed to making a positive impact in peoples lives every day. For more than 15 years it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today it provides caregiving services to more than 16000 clients and employs more than 16000 caregivers. By putting people first striving for excellence and investing in purposeful innovation 24 Hour Home Care redefines what it means to care. Learn more at .

At Team 24 were driven by one purpose to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.

WHO YOU ARE :

You are a passionate and performance-driven t eam player eager to take on a key role in our companys growth. You embody Team 24s Care & Compete Principles and Competencies :

In the spirit of Own(ing) It With Courage we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience : 24 Hour Home Care : Glassdoor Page

Sound interesting Read on for more details!

THE ROLE :

The Enrollment Coordinator manages the intake and onboarding process for new families and providers within the Disability Services division. Acting as the first point of contact this role ensures that all documentation approvals and communications are completed accurately and efficiently. The coordinator works closely with Operations Community Partnerships and Regional Center staff to facilitate a smooth enrollment experience and uphold compliance standards throughout the process.

Primary Responsibilities

Serve as the primary contact for new families and providers during the intake and enrollment process.

Collect verify and process enrollment documentation to ensure timely service initiation.

Communicate clearly with families caregivers and Regional Center representatives to provide updates and resolve issues.

Coordinate with Operations and Program Managers to align service start dates and ensure readiness for onboarding.

Maintain accurate and compliant records in Salesforce and other internal systems.

Track and report enrollment progress identifying potential delays or data inconsistencies.

Support continuous process improvements to enhance efficiency and family experience.

This is a hybrid position coming into the Roseville office 1x per week.

WHAT YOU BRING TO THE TABLE :

Skills

Excellent communication and customer service skills for engaging with families and Regional Center staff

Strong organizational skills and attention to detail when managing multiple cases

Proficiency with Microsoft Office and CRM systems (Salesforce preferred)

Ability to work collaboratively across teams and adapt to changing priorities

Strong problem-solving and time management abilities

Compassionate and solution-focused approach to family support

Qualifications

Experience in customer service case coordination or administrative support preferred

Familiarity with Regional Center or social services processes a plus

Ability to work independently while maintaining clear communication with cross-functional teams

WHAT WE BRING TO THE TABLE :

24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status gender identity or sexual orientation. Additionally 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.

Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.

Upon review should criminal history have a direct adverse and negative relationship 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point 24 Hour Home Care will review the prospective hires written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined 24 Hour Home Care will provide a copy of the Second Individualized Assessment.

Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.

By Email : By Web : Phone :

For California applicants : by applying for this position you acknowledge and consent to the collection use and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).

The expected California Pay Range for this position :

$21.84 $23.89 USD

Required Experience :

IC

Key Skills

Corporate Risk Management,Electronics,Infection Control,Bakery,ELV,Accident Investigation

Employment Type : Full Time

Experience : years

Vacancy : 1