Customer Experience Analyst

A company is looking for a Customer Experience Strategy Analyst.

Key Responsibilities

Lead the standardized creation and management of customer-facing reporting across various cadences

Prepare executive-ready insights consolidating KPIs, operational trends, and corrective actions

Manage specific project workstreams within high-impact CX initiatives, translating strategic goals into actionable plans

Required Qualifications

3-5 years of experience in an analytical role or 1-3 years in project coordination or operations

Bachelor's degree in a quantitative field such as Supply Chain Management or Business Analytics

Strong experience with CRM (Salesforce) and Ticketing Systems (Freshdesk / Zendesk)

Proficiency with project management tools (Asana, Jira)

Experience in a startup or high-growth environment is preferred