Senior Marketing Manager, AI and Personalization

Senior Marketing Manager, Ai And Personalization

Intuit is a mission-driven, global financial technology platform that gives everyone the opportunity to prosper. We do this by using technology to solve our customers most important problems. We serve customers by finding more ways to put more money in their pockets, eliminating work and drudgery so they can focus on their lives and what matters to them, and ensuring that every financial decision they make, they make with confidence. Our flagship products QuickBooks, TurboTax, Credit Karma and Mailchimp define our commitment to revolutionize the way people manage their finances, run small businesses, and pay employees.

Within Intuit, the Global Business Solutions Group (GBSG) powers the QuickBooks ecosystem, helping small businesses and the self-employed start, run, and grow their businesses with confidence. As part of GBSG, ELM is building next-generation personalization capabilities to reimagine how we engage customers across touchpoints. ELM plays a critical role in driving adoption, deepening engagement, and increasing average revenue per customer (ARPC).

We are seeking a Senior Marketing Manager, AI and Personalization to join our Lifecycle Transformation and Growth (LTG) team. In this role, you will partner closely with product, engineering, analytics, and data science teams to identify, prioritize, and deliver personalization and AI-driven use cases that improve customer experiences and drive measurable business impact across the QuickBooks ecosystem.

Responsibilities

• Partner with product, engineering, analytics, and data science teams to define and implement new personalization and AI use cases that accelerate adoption, engagement, and ARPC.
• Collaborate with internal advanced analytics and AI stakeholders across the org to understand how to connect our current capabilities and where we have gaps (e.g., work with product managers to articulate requirements)
• Translate customer insights, behavioral data, and business needs into prioritized opportunities and technical requirements.
• Lead test-and-learn roadmaps that validate hypotheses, leveraging experimentation frameworks to optimize personalization strategies.
• Shape multi-channel strategies across email, push, SMS, web, and in-product communications to deliver relevant, timely, and impactful customer experiences.
• Ensure alignment between personalization roadmaps, technical feasibility, and business impact.
• Build business cases / opportunities sizing and report out on performance of new capabilities (e.g. revenue impact, ROI, retention) that demonstrate the impact of personalization initiatives.
• Partner with the execution teams (strategic planning, AI, CRM analytics, MarTech, SalesTech, and Sales, operations, etc.) to ensure use cases are delivered as expected to support our intended growth and innovation goals
• Contribute to the ongoing evolution of Intuits CRM and personalization capability stack, advancing best practices and scaling innovation across ELM and GBSG.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is :

Bay Area California $128,000 - $173,000

Southern California $120,000 - $162,000

This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit : Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Qualifications

If you are a forward-thinking and dynamic problem-solver and have a desire to lead and build cutting edge personalized experiences for our QuickBooks customers using all forms of AI, we want to hear from you.