Guest Service Assistant - Hollywood, FL All Shifts

JOB SUMMARY

The Guest Services Assistant (GSA) reports to the Guest Services Supervisor and monitors and oversees residential clients. The GSA will assist in new resident orientation to the program, and provide general oversight of the residents and facility in the absence of management. The GSA duties also include handling emergencies according to policies and procedures and notifying management of unusual incidents at occurrence or immediately thereafter. Will provide operational support involving graduations, staff functions, luncheons, laundry services, and transportation of clients.

DUTIES

• Oversees front desk, laundry room, Guest Service CSAs and ensures clients and visitors of the Center are treated with respect and dignity
• Routinely checks for hazardous substances and unsafe conditions in the facility and corrects immediately when possible or reports it to Supervisor or Director if unable to remedy
• Reports maintenance problems to Supervisor
• Helps maintain a safe, clean and secure environment for residents, employees, volunteers and visitors
• Handles emergencies according to policies and procedures and notifies management with timely incident reports
• Responds to emails and phone calls in a timely manner, and keeps other staff informed
• Monitors residents throughout the Center, and ensures that all residents are treated with dignity and respect
• Assists with orientation for new residents and volunteers
• Listens to residents, makes decisions based on available facts using wisdom, compassion and according to company policy
• Will lead and/or participate in devotions, prayers, or other ministry activities ex. outreach events
• Must be in agreement with and sign The Caring Place Statement of Faith
• Performs other related duties as assigned

• Day off for Birthday/Work Anniversary
• Employee Discounts
• Holidays (12)
• Paid Time Off
• Health Insurance (Medical, Dental, Vision, Disability, GAP and Health Savings Account)
• Company Paid Life insurance
• 403b Retirement Plan with 3% match