Assistant General Manager

Assistant General Manager

The Assistant General Manager is responsible for continually focusing on achieving hotel profitability through revenue generation, cost control, guest satisfaction and developing employees, while maintaining the integrity of the hotel.

Responsibilities include :

• Playing a pivotal role in hotel sales efforts, including calling on top ten accounts, meeting clients, hosting luncheons and receptions, and meeting with on-site contacts on a daily, weekly and monthly basis.
• Touring the operating departments daily, making adjustments as needed.
• Conducting weekly staff meetings, including weekly training sessions and the review of previous and future sales and operations efforts.
• Meeting all financial review dates and corporate directed programs in a timely fashion.
• Holding a monthly financial review with all department managers.
• Ensuring that all department heads maintain budgeted productivity levels and Highgate Hotel standard checkbook accounting procedures.
• Developing managers for future advancement through competency training and corporate sponsored training programs.
• Participating in required M.O.D. coverage as scheduled.
• Maintaining direct contact with and monitoring the development of management trainees.
• Adhering to all Highgate Hotel policies and procedures and training new managers to ensure compliance.
• Overseeing and assisting in the Highgate Hotel budget process as required.
• Ensuring that training in service standards is taking place in each department.
• Assisting in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Inspecting rooms regularly with both the Housekeeping Manager and Property Engineer.
• Ensuring complete processing of invoices daily.
• Ensuring that all appropriate information for financial documents is received by the Corporate Office monthly.
• Ensuring the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs.
• Ensuring that employees are attentive, friendly, courteous and efficient in their interactions with guests, managers and all other employees.
• Forecasting monthly the hotel's financial position.
• Preparing and conducting all management interviews and follow hiring procedures.
• Interviewing all prospective final candidates for any vacant management position.
• Performing all Executive Committee members performance appraisals.
• Motivating, coaching, counseling and disciplining all management personnel.
• Performing any other duties as requested by the Vice President or Regional Director of Operations.
• Ensuring that all employees receive fair and equitable treatment.
• Meeting clients on the property to assist in the sales effort.
• Being in the public areas during peak times, greeting guests and offering assistance as needed.
• Ensuring procedures for handling of the hotel safe are followed.
• Ensuring monthly credit meetings are conducted.

Qualifications include :