At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to :
- Work in an entrepreneurial and dynamic environment with a chance to make an impact.
- Develop lasting relationships with great people.
- Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
IT Infrastructure Engineer - Multisite Manufacturing Plants
The Infrastructure IT Technician IV executes IT activities necessary to support and maintain the business. This includes planning and execution of tasks to support project execution as needed for plant build / support activities, end user equipment preparation / troubleshooting as well as other IT related tasks. The IT Technician IV is able to work in an autonomous fashion to support the business and perform other IT tasks. The IT Technician IV is the face of IT to the business, and as such has a high level of focus on the end user experience and is able to quickly drive issues to resolution.
Home base will either be in our Columbus, OH plant or our Plainfield, IN plant. And will support our Columbus, Cincinnati, Plainfield, Louisville, Pittsburg, and Detroit Plants.
Essential Functions
Execute IT Support Department's Tactical goals.Work with the senior support team to execute projects based on priorities, goals, and objectives.Take lead on executing day-to-day responsibilities.Follow IT Support Technician work schedule to ensure adequate coverage for 24x5 support (On-call weekends).Maintain the highest level of customer service for our end users (technical & soft skills).Take lead on the execution of departmental projects, contributing where needed for successful completion.Delegate issues to appropriate IT Teams as needed.Provide notification to IT Support Management team when issues are ongoing and impacting end users to keep them informed.Travel to remote plants as needed based on projects and support needsDocument all incoming issues and escalate to the appropriate Support teams.Handle issues escalated up from lower level support team to resolve end user and / or system issues.Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without prior notice.Qualifications
Minimum Qualifications :5 Years - Experience in IT Infrastructure supporting multisite manufacturing plants
5 Years - S tructure cabling, security cameras, Fiber, CAT5, CAT6, IDF / MDF, wireless, APs, TCPIP, CISCO5 Years - Experience managing projectsexperience may include a combination of work experience and education75% - on average travels 3 weeks out of the monthPreferred Qualifications :7 Years- Experience in IT Infrastructure supporting multisite manufacturing plants
7 Years - S tructure cabling, security cameras, Fiber, CAT5, CAT6, IDF / MDF, wireless, APs, TCPIP, CISCO7 Years - Experience managing projectsexperience may include a combination of work experience and educationAdditionally, IT Technician IV is expected to demonstrate :
Outstanding Customer / Client Focus.Strong technical skillset with ability to diagnose complex, multi-faceted system issues.Strong knowledge of and experience with Microsoft Office software.Good written and verbal communication skills.Strong hands on technology background on both hardware and software platforms.Ability to adapt to change including advances in technology.Provide technical guidance to Level I / II / III techniciansStrong hardware troubleshooting skillset, familiarity with laptops, desktops, servers and peripherals.Teamwork Orientated but able to work independently as needed.Education
Minimum Required :Associate's Degree in Computer Science, related field, or equivalent work experience
Preferred :Bachelor's Degree in Computer Science, related field, or equivalent work experience
Certification / License :
Required : A+ CompTIA or equivalentPreferred : MTA / MSCE, Network +Foreign Language
Preferred : Elementary Proficiency in SpanishHome base will either be in our Columbus, OH plant or our Plainfield, IN plant. And will support our Columbus, Cincinnati, Plainfield, Louisville, Pittsburg, and Detroit Plants.
Typical Compensation Range
Pay Rate Type : Hourly
$35.41 - $50.46 / Hourly
Benefits
Our Total Rewards package is thoughtfully designed to support both you and your family :
Regular full-time team members are offered a comprehensive benefits package, while part-time, intern, and seasonal team members are offered a limited benefits package.
Paid Time Off for holidays, sick time, and vacation timePaid parental and caregiver leavesMedical, including virtual care optionsDentalVision401(k) with company matchHealth Savings Account with company matchFlexible Spending AccountsExpanded mental wellbeing benefits including free counseling sessions for all team members and household family membersFamily Building Benefits including enhanced fertilitybenefits for IVF and fertility preservation plus adoption, surrogacy, and Doula reimbursementsIncome protection including Life and AD&D, short and long-term disability, critical illness and an accident planSpecial discount programs including pet plans, pre-paid legal services, identity theft, car rental, airport parking, etc.Tuition reimbursement, college savings plan and scholarship opportunitiesAnd more!https : / / careers.niagarawater.com / us / en / benefits
Los Angeles County applicants onlyQualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and any other applicable local and state laws.Any employment agency, person or entity that submits a resume into this career site or to a hiring manager does so with the understanding that the applicant's resume will become the property of Niagara Bottling, LLC. Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit resume to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit resume into this career site to be eligible for placement fees.
Niagara Plant Name
CORP-OFFSITE