Manager, Implementation Services

Consulting Manager (Implementation Services) - Job Description (2026)

Role Summary

The Consulting Manager leads a global team of implementation consultants delivering Intelex customer implementations with predictable execution and measurable customer outcomes. This role balances portfolio delivery leadership, customer relationship stewardship, people management, and operational excellence-improving time-to-value, quality, and delivery consistency through disciplined standards and continuous improvement.

Customer outcomes are the priority. Success is defined by customers achieving value (adoption readiness, workflow effectiveness, data quality, stable go-lives), not merely completing project tasks.

Reporting Line and Scope

Reports to : Services Delivery Leader

Leads : Implementation Consultants (and potentially Senior Consultants / Technical Consultants)

Partners closely with : Sales, Solutions Consulting / Pre-Sales, Customer Success, Support, Product

Travel : up to 10%, including occasional international trips

Why You'll Thrive at Intelex & Fortive

We Compete for Shareholders : You'll lead a high-performing consulting team that delivers business value, protects delivery efficiency, and enables scalable growth.

Customer Success Inspires Our Innovation : You'll convert delivery feedback and recurring friction into improvements that accelerate time-to-value and customer experience.

We Build Extraordinary Teams : You'll hire, develop, and retain strong consultants with high accountability and high care.

Kaizen Is Our Way of Life : You'll practice continuous improvement daily-standardizing what works, eliminating waste, and improving delivery performance over time.

What You'll Be Accountable For

Customer outcomes : implementations achieve defined success criteria that enable adoption and long-term value

On-time delivery : milestones are delivered to schedule with transparent progress and managed risk

Quality : high standards in requirements, configuration, data / integration readiness, and go-live stability

Customer experience : strong relationships, proactive communication, and effective escalation handling

Utilization and capacity health : resource allocation optimized across scope, skills, and availability

Team performance and development : strong coaching, engagement, retention, and capability growth

Operational excellence : continuous improvement that reduces variance, rework, and time-to-value

Responsibilities

Delivery Leadership

Assign consultants to projects based on scope, expertise, complexity, and resource availability; manage capacity planning and utilization.

Lead delivery across multiple concurrent implementations; ensure timelines, scope, deliverables, and dependencies are managed and visible.

Drive adherence to implementation methodology, project standards, and best practices (templates, checklists, quality gates).

Coach teams on execution discipline : requirements clarity, sequencing, documentation quality, and stakeholder management.

Proactively mitigate risk through structured risk management, early warning signals, and clear escalation paths.

Step in on at-risk engagements to drive recovery plans : re-baseline, resourcing adjustments, scope alignment, and executive-level communication.

Customer Outcomes and Relationship Management

Act as delivery sponsor on key accounts : reinforce shared success criteria, maintain executive alignment, and protect customer trust.

Strengthen customer satisfaction through proactive engagement, expectation-setting, and decision-ready status reporting.

Translate customer goals into measurable implementation success criteria and ensure governance tracks progress against them.

Ensure clean continuity from implementation to Customer Success : outcomes achieved, known gaps, configuration intent, and next milestones clearly documented.

People Leadership (Hire, Develop, Retain)

Manage recruitment, onboarding, performance appraisals, and career development for team members.

Facilitate training and development to align consultant skills with evolving business needs (product modules, industry use cases, technical depth).

Build a high-performance culture : clear expectations, rapid coaching loops, accountability, recognition, and consistent performance management.

Recommend and implement strategies to improve team efficiency, effectiveness, and engagement.

Cross-Functional Collaboration (Product, Support, Sales, Partners)

Partner with internal teams to improve hiring, training, customer service alignment, and product knowledge readiness.

Collaborate with Sales / Pre-Sales to improve scoping integrity, SOW accuracy, implementation readiness, and realistic timelines.

Collaborate with Product and solution design teams to prioritize issues impacting implementation feasibility, time-to-value, and quality.

Establish closed-loop feedback with Support to reduce go-live turbulence and recurring post-go-live issues.

Oversee partner-delivered work when relevant : standards, enablement, QA oversight, and governance in hybrid delivery models.

Continuous Improvement (Kaizen / Operational Excellence)

Implement best practices to improve service delivery, reduce time-to-value, and improve quality.

Identify recurring delivery bottlenecks and failure modes (scope gaps, data migration / integration surprises, rework loops); implement countermeasures and standard work.

Maintain and evolve implementation assets : templates, accelerators, reference patterns, QA gates, and enablement materials.

Key Metrics (How Performance Is Measured)

Utilization : optimize resource allocation and team productivity

On-time delivery : milestone attainment and schedule adherence

Customer satisfaction : customer experience, trust, and outcome attainment

Quality : rework rates, go-live stability, escalation volume / severity and time-to-resolution

Time-to-value : cycle time to key milestones and readiness measures

What You Bring (Qualifications)

Proven leadership experience in consulting or professional services, including people management.

Track record delivering high-quality enterprise and midmarket SaaS implementations.

Strong customer-facing presence and ability to build trusted relationships at multiple organizational levels.

Proactive problem-solving and escalation management; comfortable leading through ambiguity and pressure.

Strong collaboration in dynamic, fast-paced environments with cross-functional dependencies.

Passion for innovation, process improvement, and operational excellence (Kaizen mindset).

Exceptional communication, interpersonal, and project management skills.

Self-motivated with a commitment to continuous learning and developing others.

Culture Fit (How You Operate)

Customer-obsessed : seeks to understand customer choices and removes friction to deliver outcomes

Team player : improves performance while supporting others to raise overall team results

Innovator : experiments, learns fast, and improves how work gets done

Courageous : addresses hard problems directly; takes ownership in uncertain conditions

Results-driven : sets a high bar and delivers consistently

Adaptable : effective in complexity, change, and shifting priorities

Strong interpersonal skills : communicates and negotiates effectively with customers and colleagues at all levels

Coaches continuously : sets clear expectations, gives fast, specific feedback, and follows through

About Intelex

Intelex is a global leader in EHS and Quality management software, serving over 1,000 clients and 1 million users worldwide. Since 1992, our web-based platform has helped companies improve performance, reduce risk, and stay compliant with global standards. Recognized as one of Canada's Best Managed Companies and Most Admired Corporate Cultures, Intelex is a proud member of the Fortive family.

Diversity, Equity & Inclusion

Intelex and Fortive are committed to building a team as diverse as the customers we serve. We are equal opportunity employers and welcome applicants from all backgrounds. Reasonable accommodations are available throughout the hiring process.

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential-your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive : For you, for us, for growth.

About Intelex

Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex's friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Pay Range

The salary range for this position (in local currency) is 115,300.00 - 158,700.00

Our use of recruitment matching AI technology

We use an AI-powered tool, provided by Eightfold AI, Inc. in our recruitment process to help us in providing you the ability to view the most relevant jobs that are matched to your skills and experience. This AI tool also assists our recruiters in assessing and evaluating your job application. This tool is a matching model based on factors such as the skills specified in the job description and specific selection criteria our recruitment teams have configured. We do not make decisions about Applicants solely based on the results of the matching model.

The salary range for this position (in local currency) is 115,300.00 - 158,700.00

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.