Job Description
Job Description
Location : Schriever Space Force Base, Colorado Springs, CO or Redstone Arsenal, Huntsville, AL
Clearance Required : Active Secret Clearance (or higher)
Travel Required : Up to 10%
LaunchTech is seeking an Applications Operations Controller to provide real-time operational control and service assurance for enterprise applications supporting Department of Defense missions. This role supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract and plays a critical role in monitoring application health, leading incident response, enforcing change and release controls, and driving continuous improvement across classified and unclassified environments.
What You’ll Be Doing
Monitoring & Incident Response
- Maintain situational awareness of enterprise application, middleware, and database health
- Triage, contain, and restore service during incidents using documented runbooks and playbooks
- Coordinate incident response activities with application development, database, platform, network, and cyber teams
- Perform impact assessments, execute workarounds, manage communications, and support post-incident reviews
Event & Observability Management
Operate dashboards, alerts, and synthetic monitoring solutionsTune alert thresholds to balance noise reduction and SLA protectionEnsure logs, metrics, and traces are collected and correlated using observability and SIEM toolsValidate monitoring readiness prior to production releasesChange, Release & Configuration Control
Enforce CAB / CCB decisions, maintenance windows, freeze periods, and back-out plansValidate prerelease approvals, rollback testing, and post-change system healthMaintain accurate CMDB records, configuration items, and application dependency mapsProblem & Availability Management
Lead root cause analysis efforts for recurring incidents and service degradationsTrack availability metrics, MTTR, MTBF, and capacity trendsRecommend resiliency improvements and verify corrective actions are effectiveService Level Management & Reporting
Measure and report SLA and SLO performance metricsProduce daily, weekly, and monthly executive operational reportsMaintain stakeholder communications throughout incident and maintenance lifecyclesSecurity & Compliance
Operate in accordance with RMF and DISA STIG requirementsSupport vulnerability remediation, evidence collection, and ATO / cATO sustainmentCoordinate with Cyber teams on detections, containment actions, and after-action improvementsKnowledge & Documentation
Develop and maintain runbooks, troubleshooting guides, and operational documentationSupport readiness reviews, go-live checklists, and lessons learnedCoach junior controllers and support cross-training effortsWhat You Bring
Basic Requirements :
Must have 14, or more, years of general (full-time) work experienceMay be reduced with completion of advanced educationMust have 7, or more, years of experience in enterprise application operations, NOC / SOC / SRE, or mission operationsMust have 1, or more, years of experience working in a management or leadership roleMust have a strong understanding of incident, problem, and change management (ITIL 4)Must have working knowledge of enterprise application stacks, microservices, containers, and dependency mappingMust be familiar with observability / APM and SIEM conceptsMust have excellent written and verbal communication skillsMust have a current DoD 8570 / 8140 IAT Level II compliant certification (e.g., Security+)Must have an active Secret Security ClearanceDesired Requirements :
Have an active Top Secret Security Clearance with SCI eligibilityHave a Bachelor’s degree (or higher) in Computer Science or Information TechnologyHave experience supporting the Missile Defense Agency or other DoD environmentsBe familiar with DevOps or application lifecycle management practicesWhy LaunchTech?
LaunchTech is built on a single standard : Excellence, Period.
Join a mission-critical team supporting enterprise systems that directly impact national defense.
Ready to Join the LaunchTech Crew?
LaunchTech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, or veteran status.
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