Customer Service Agent - TampaStepp's Towing • Tampa, FL, US
Customer Service Agent - Tampa
Stepp's Towing • Tampa, FL, US
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Passionate, motivated, and open to growth and challenges. Proactively build customer relationships and provide thoughtful solutions. Maintain a professional appearance and represent Stepps with pride. Strive for continuous improvement by embracing new tools and processes. Demonstrate respect toward co-workers and foster a positive team environment. Promote opportunities within the company and through referrals. Must have 5 years of experience in data entry and customer service. Must have 3 years of towing or heavy transport call center or dispatch experience. Strong, significant knowledge of the roadways, geography, and areas surrounding Tampa Ability to remain calm, professional, and effective in high-pressure or emergencies situations. Strong organizational and time management skills. Critical thinking and problem-solving abilities. Excellent interpersonal, verbal, and written communication skills. Team-oriented mindset. High school diploma or equivalent 6 Paid Holidays (New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas) Medical, Dental, and Vision coverage; Free Term Life Insurance Paid Time Off (accruals start on day 1; available after 90 days) 401(k) match up to 4% Regular pay increases and career development opportunities Accident, cancer / critical illness, short-term and long-term disability, and hospital indemnity insurance available $1500 Driver Referral Bonus
Job Description
Job Description
Salary : About Us
Stepps Towing & Heavy Transport, a family-owned business since 1960, proudly serves the greater Tampa Bay and Orlando areas. We specialize in light-, medium-, and heavy-duty towing, heavy transport, and auto salvage. Our team is committed to excellence, safety, and supporting our community.
Position Overview
As a Customer Service Agent, you will be the first point of contact for customers, handling emergency and non-emergency calls with professionalism and care. This front-line role is vital to our operations, requiring effective communication, accurate data entry, and outstanding customer service skills.
Essential Functions
- Promptly receive and answer incoming emergency and non-emergency calls.
- Gather and accurately record all necessary information : callers name and phone number, disablement and drop location, vehicle details, breakdown cause, etc.
- Enter call information into dispatch software on time.
- Efficiently, professionally, and in a non-intrusive way, communicate deep product knowledge and its benefits to customers.
- May also engage in upselling or cross-selling services during customer interactions, contributing to the company's sales performance.
- Serve as Dispatcher Assistant in their absence, as directed.
Key Behaviors
Required Skills & Qualifications
Benefits
Chasing the Dream, Not the Competition.
Drug-Free Workplace.
Background check required.
Stepps Towing and Heavy Transport is an Equal Opportunity Employer.
Military Veterans are Encouraged to Apply.
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Customer Service Agent • Tampa, FL, US
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