Device Support Specialist Anaheim Hunington BeachNovocure • Anaheim, California, USA
Device Support Specialist Anaheim Hunington Beach
Novocure • Anaheim, California, USA
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Provide ongoing enhanced training sessions for patients and caregivers Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed To ensure accessibility and flexibility for patients some duties may be conducted through virtual visits Demonstrate empathy and understanding when interacting with patients and their caregivers Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care Provide timely support to patients including phone virtual and in-person assistance sometimes on short notice or outside normal business hours (including weekends and holidays) Manage responsibilities and workload independently within your designated regional territory Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes Manage administrative tasks in a timely and efficient manner including but not limited to : Expense reporting Equipment inventory management Ongoing trainings assessments and other regulatory tasks Regular travel by vehicle and air to support patient care and service needs Adhere to guidelines for the administration maintenance and cleanliness of fleet vehicle Adapt to frequently changing business needs and schedules to ensure seamless patient support Minimum Requirement : Bachelors degree with 1 to 2 years relevant professional experience Experience working with oncology patients or in a clinical or patient-facing role (e.g. medical assistant nurse occupational therapist etc.) is highly preferred Experience working in a for-profit environment preferred Strong emotional intelligence and situational awareness Proficiency in basic computer operations including but not limited to Microsoft Office Outlook file management following test and troubleshooting procedures (experience with Concur and SAP a benefit) Must possess a valid drivers license Ability to dedicate approximately 60% of time to travel each week including overnight stays for territory management Commercial air travel required with potential travel outside of the assigned territory Primary residence must be within assigned territory Primary residence must have space to securely store patient support materials in a safe temperature-controlled environment Assigned territory subject to change based upon business need Attendance at company meetings both within and outside of the assigned territory is required Ability to lift up to 50 pounds Ability to drive long distances
JOB SUMMARY :
The Device Support Specialist (DSS) plays an essential role in supporting commercial oncology patients using Tumor Treating Fields (TTFields). The DSS focuses on educating patients and their caregivers on TTFields according to product labeling and integrating TTFields into daily routines in order to reach usage goals. The DSS will work to ensure optimum patient outcomes via appropriate therapy settings and continuation of care. As part of a cross-functional team the DSS collaborates regularly with other departments to address the changing needs of patients and caregivers. The DSS may also be required to assist with clinical trial oncology patients determined by business needs.
Candidates for this role must reside in Orange County CA
The DSS is a full-time exempt field-based position reporting to the Regional Manager Device Support Specialist.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Support and honor our Patient Forward mission by ensuring patients are at the center of every interaction; providing compassionate high-quality care and service
- Travel to patient homes and occasionally to physician offices or healthcare centers to conduct regular visits which include :
Educate patients on TTFields therapy and initiating treatment
Documentation in customer relationship management (CRM) system
QUALIFICATIONS / KNOWLEDGE :
Associates degree with 2 to 3 years relevant professional experience
OR
OTHER :
Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Novocure is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation please email
ABOUT NOVOCURE : Our vision
Patient-forward : aspiring to make a difference in cancer.
Our patient-forward mission
Together with our patients we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forward values
innovation
focus
drive
courage
trust
empathy
#LI-RJ1
Required Experience :
IC
Key Skills
Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics
Employment Type : Full-Time
Experience : years
Vacancy : 1
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Device Support Specialist Anaheim Hunington Beach • Anaheim, California, USA
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