Director of Transformation Miami HQ (Hybrid)

Director of Operations Hybrid / Miami HQ (3 Days In Office)

Position Overview As Green House scales rapidly, we need a transformational leader to embed structure, clarity, and operational excellence into our growing agency. The Director of Transformation will be responsible for diagnosing marketing operational challenges, designing scalable systems and processes, and leading strategic changes across departments. This role requires someone who not only manages, but also anticipates future needs, builds consensus, and drives sustainable transformation in a creative, fast-paced environment.

Key Responsibilities

• Conduct a comprehensive audit of current workflows and operations across the agency from intake to reconciliation; identify inefficiencies, bottlenecks, and opportunity areas.
• Design and implement standardized operational frameworks, templated processes, and automation strategies for key functions (e.g., project intake, resource planning, vendor / tool management, cross-department handoffs).
• Lead change management efforts by building buy-in from leadership and teams, especially when facing resistance to new processes or structures.
• Manage tech & tool ecosystem : evaluate, optimize, integrate, and manage workflows and automation of workflows (project management tools, ERP, collaboration platforms, etc.) to support streamlined operations and cross vertical consistency.
• Develop strategic roadmaps for transformation initiatives (e.g., 2026 SharePoint strategic rollout), including timelines, stakeholder engagement, risks, change communication, training, and success metrics.
• Monitor transformation progress : track KPIs, adoption rates, performance improvements, and ROI; adjust plans as needed based on feedback and results.
• Facilitate cross-functional collaboration for change management agenda : engage with HR, Finance, Operations, Account, Creative, and Leadership teams to ensure alignment and smooth adoption and implementation.
• Provide proactive updates to senior leadership manage by keeping leadership informed (not waiting to be asked).
• Foster a culture of continuous improvement : solicit feedback post-implementation, refine processes, and ensure sustainability of new operational standards.

What We're Looking For

Why This Role Matters Green House's growth depends not only on creative excellence but on operational strength. As Director of Transformation, you'll become the backbone of our future-scale operations enabling efficiency, consistency, and scalability while preserving agility.

Salary

Perks & Benefits

Why Join Green House?

At Green House, we thrive on innovation and collaboration, bringing our core values to every project :

Green House is strongly committed to creating a diverse, equitable, and inclusive workplace environment. We're an equal opportunity employerwe'll consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.