Customer Relationship Manager | SMARTLY

Customer Relationship Manager

We exist to make it simpler for Kiwi businesses to look after their people. We're known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combined with our awesome support team help businesses pay their people on time, accurately and in line with legislation.

We wholeheartedly believe that if you put your people first, everyone wins. Great employees and great employee relationships are still one of the most valuable things a business can have. Look after them, and success, however you measure it, gets easier. Your people win, your customers win, you win.

As a Customer Relationship Manager, you'll be the driving force behind turning new sales into long-term success. You'll guide customers through their onboarding journey, ensuring they feel confident, supported, and compliant from day one.

As a Customer Relationship Manager, you will :

• Own the end-to-end customer onboarding experience, acting as the central point of contact during implementation.
• Build and maintain strong customer relationships that drive retention, upsell, and cross-sell opportunities.
• Serve as the key liaison between customers and internal teams (Sales, Training, Support), ensuring seamless communication and collaboration.
• Manage multiple customer implementations with strong attention to detail, timelines, and service level agreements (SLAs).
• Guide customers through Smartly's software, promoting self-service where possible and ensuring a smooth adoption journey.
• Proactively engage clients via phone, email, and video calls to support onboarding and relationship development.
• Troubleshoot issues, handle objections, and resolve concerns with empathy and efficiency.
• Collaborate with internal teams to deliver tailored solutions and ensure customer success.
• Provide feedback to improve onboarding processes and enhance the overall customer experience.
• Support pre-sales activities and contribute to proposal creation as needed.
• Ensure compliance and help clients understand their legal obligations throughout the onboarding process.

What you'll need to bring :

What we offer :

Please submit your Cover Letter & CV by clicking the Apply button.