Customer Success Retention Strategist

A company is looking for a Customer Success Retention Strategist.

Key Responsibilities

Own and execute end-to-end renewal strategy, including forecasting, outreach, negotiation, and confirmation of contracts

Develop and improve retention playbooks and processes to maximize account value and minimize churn

Collaborate with cross-functional teams to align renewal terms with company objectives

Required Qualifications

Bachelor's degree or equivalent experience in business, communications, or related field

6+ years of experience in client-facing roles, ideally within SaaS or enterprise technology environments

Proven success in managing complex renewals and retention strategies with measurable results

Strong analytical skills with the ability to interpret data and develop actionable insights

Proficiency in CRM tools and forecasting methodologies for managing renewal pipelines