Visitor Services Assistant (Temporary)

Job Description

Job Description

We Are Committed to an Inclusive Workplace

At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and / or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

The Visitor Services Assistant serves as a friendly and professional ambassador for the Philadelphia Museum of Art. Exemplifying qualities of confidence, reliability, and efficiency all while providing world-class customer service to our diverse visitor base. The assistant provides exceptional, empathetic, and responsive service to all museum audiences to enrich their experiences and encourage them to expand their involvement with the museum, motivating them to return.

Specifically, you will :

• Be a respectful, inviting, and approachable presence at all times while in the museum.
• Actively greet the public and provide a warm welcome and orientation to the museum and its spaces.
• Engage in conversation with visitors about the museum and its collections.
• Operate the museum’s ticketing terminals efficiently and accurately.
• Assist all members, groups, and visitors of the museum with their ticketing needs, including general admission, tours and special events.
• Promote museum programs and sell memberships.
• Communicate effectively with visitors.
• Enforce PMA policies and respond accordingly to emergencies and alarms.
• Work effectively and collaboratively with other departments including but not limited to Development, Special Events, Education and Protection Services.
• Assist visitors at the coat check.
• Ensure all visitor facing spaces, and personal workspaces, adhere to museum standards of cleanliness and sanitation.
• Complete opening and closing procedures in a timely and efficient manner.
• Attend department trainings and meetings.
• Work in other departments when possible, including regular Special Event shift offerings.
• Perform other duties as assigned.

Your background and experience include :

Position and Compensation Details

Able to remain standing for extended periods of time, to utilize computers and other office equipment required of this job, to perform physically administrative duties in a typical interior office environment, gallery, or exhibit space, and to access most public and staff areas of the museum campus

Institutional Requirements

Application Timeline

Applications will be reviewed on a rolling basis.  We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.

What We Offer

Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to :

We offer a comprehensive benefits package for employees including :

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