Material Damage Operations Specialist

Material Damage Operations Specialist

With Farm Bureau Financial Services, our client / members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client / members and creating an atmosphere where our employees thrive.

As a Material Damage Operations Specialist you will play a key role in optimizing and supporting the material damage claims processes at Farm Bureau Financial Service. You will also :

• Assist in the reporting, planning, and journey mapping of the material damage claims department and process.
• Audit invoices including Independent Adjuster invoices / assignments and assignments completed by Express Claims Team and the Business Unit to ensure compliance with claims best practices, estimating guidelines, and independent adjuster fee structures established by the company.
• Design, measure and refine workflows to maximize customer experience, efficiency, and accuracy in the resolution of all material damage claims.
• Develop strong working relationships and communication with business units and other departments.
• Develop and maintain scorecards and dashboards to measure an analyze the results for the Express Claims Team, Auto Claims Team, Total Loss Unit, as well as unit staff appraisers.
• Respond to inquiries and resolve disagreements from Client / Members, claimants, agents and regulatory agencies regarding the evaluation, negotiation, and settlement of Material Damage claims in a prompt, efficient and courteous manner.
• Support Material Damage leadership.

College degree or equivalent plus five years relevant claims experience required. Must keep current with claims technologies / systems. A valid driver's license and satisfactory Motor Vehicle Records are required and travel may be required (including overnight). Strong analytical, problem solving, organizational and communications skills required.

When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement.

Farm Bureau....where the grass really IS greener!

If you're interested in joining a company that appreciates employees, provides growth and professional development opportunities, as well as offers great benefits, we invite you to apply today!

Applicants must be currently authorized to work in the United States on a full-time basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not able to sponsor OPT status.