Sr. Manager of Talent Activation / TCOE

Sr. Manager Of Talent Activation

The Sr. Manager of Talent Activation leads a high-performing team of Talent Activation Specialists responsible for implementing and optimizing Talent Technology solutions - including Recruitment, Performance, Compensation, and Succession Planning modules - aligned to client business needs. Serving as the hub of the Talent Center of Excellence (TCOE), this leader drives operational excellence, client satisfaction, and team development while ensuring the delivery of best practice talent consulting and scalable, high-quality service. This role requires a hands-on, business-minded leader who thrives in a fast-paced environment, can balance operational rigor with strategic vision, and embodies the team's core values of Accountability, Resilience, and Connection. Lead, coach, and develop a team of Talent Activation Specialists to achieve productivity, quality, and client satisfaction goals. Oversee activation and support of Talent Technology modules (Recruitment, Performance, Compensation, Succession Planning), ensuring solutions align with client needs and business objectives. Serve as the primary leader of the Talent Center of Excellence (TCOE), managing in-service best practice consulting and continuous improvement initiatives. Partner with internal stakeholders across Implementation, Service, and Client Success to enhance the client experience and increase internal understanding of Talent Activation. Own operational excellence : optimize team capacity, workflows, and processes to deliver consistent, scalable, high-quality results. Oversee financial stewardship : reconcile billing, manage forecasting, and deliver timely, accurate financial reports to VP and GM leadership. Manage case queues, client escalations, and service metrics to meet tNPS, case age, and SLA targets. Drive a culture of accountability, learning, and collaboration that empowers associates to perform at their best. Manage vendor relationships for Talent Technology, ensuring strategic alignment and partnership outcomes. Monitor team KPIs, capacity planning, and performance data to inform decision-making and ensure operational sustainability. Champion the brand of the Talent Activation / TCOE team lead efforts to rebrand, refresh, and relaunch in-service best practice consulting offerings. Foster a positive, high-performance culture characterized by ownership, optimism, and a "find the yes" mindset. Ensure team readiness through proactive training, process adoption, and continuous improvement initiatives. Act as a trusted advisor and communicator with senior leadership, demonstrating strong business acumen, executive presence, and sound judgment.

To succeed in this role :

• 23+ years of people leadership experience with a track record of developing and motivating high-performing teams.
• Strong understanding of WFN Talent Technology modules (Recruitment, Performance, Compensation, Succession Planning) or similar enterprise HR technology platforms.
• Demonstrated experience in financial reporting, forecasting, and business operations management.

Preferred Qualifications :

Youll love working here because you can :

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits : Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $85,200.00 - $173,100.00 / Year.

A little about ADP :

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP :

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including : race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP :

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.