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Patient Relations Specialist (Full-time)
Patient Relations Specialist (Full-time)Bright Light Medical Imaging • Chicago, IL, US
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Patient Relations Specialist (Full-time)

Patient Relations Specialist (Full-time)

Bright Light Medical Imaging • Chicago, IL, US
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Job Description

Job Description

Salary : 17.50-18.50

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals dont just workthey belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here arent just colleagues; theyre part of something biggera community that truly cares. If youre looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

WHAT WE ARE LOOKING FOR :

Patient Relations Specialist , (Full-time)

Location : Onsite Bedford Park

Days / Hours : Monday - Friday, hours vary between 11 : 00 am - 9 : 00 pm

WHAT A TYPICAL DAY LOOKS LIKE :

  • Greet patients professionally and courteously, both in person and on the phone
  • Answering, screening and directing incoming calls as necessary
  • Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
  • Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
  • Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
  • Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
  • Assists with administrative support in collaborating with internal departmental teams
  • Notify technologist of appointment arrivals, assist with patient flow
  • Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
  • Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
  • Perform all other duties as assigned
  • Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

QUALITIES YOU SHOULD POSSESS :

  • Professional, positive customer focused attitude
  • Solid, concise verbal communication skills
  • Exhibits composure in busy, fast paced environment
  • Organized, with great attention to detail
  • Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
  • Ability to be resourceful and take initiative when issues arise
  • Multitasking and time management skills, with ability to prioritize tasks

    • EDUCATION, EXPERIENCE & REQUIREMENTS :

  • High School Diploma or GED Certificate
  • Relevant prior experience favored working in medical / office setting
  • Prior data entry / word processing experience
  • Medical terminology knowledge is a plus

    • BENEFITS & PERKS :

  • Competitive pay and growth opportunities
  • Paid on-site training
  • 401(k) with company match, when eligible
  • Multiple private health insurance options
  • Paid time off plus designated holidays
  • Annual uniform allowance
  • Quarterly appreciation breakfast / lunch
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