Lead Operations EngineerVirtualVocations • Austin, Texas, United States
Lead Operations Engineer
VirtualVocations • Austin, Texas, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Lead Operations Engineer to troubleshoot and maintain VoIP services.
Key Responsibilities
Troubleshoot and resolve SIP / VoIP call failures and analyze SIP ladder diagrams
Investigate routing / service logic issues on various platforms and provide hands-on support for Ribbon SBCs
Collaborate with internal teams to address IP network-related problems impacting voice services
Required Qualifications
Minimum 5 years of experience supporting SIP and VoIP technologies
Proficiency in reading SIP ladder diagrams and understanding session parameters
Strong knowledge of IP networking fundamentals, including routing and switching
Hands-on experience with Ribbon SBC platforms and voice infrastructure
Experience with Linux OS and familiarity with APIs (SOAP, JAVA, JSON, XML)
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