IT Operations Manager

IT Operations Manager

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

The Opportunity at Altana

We are looking for an exceptional IT and Executive Support Lead to build and lead our internal IT function while providing white-glove technical support to our senior leadership team. This is a unique opportunity to shape IT operations at a high-growth technology company transitioning from an MSP model to a strategic internal capability. You'll be the go-to technical expert ensuring our executiveswho frequently appear in media and on televisionhave flawless technology experiences when it matters most.

In this role, you'll wear multiple hats : strategic IT leader, hands-on technical problem solver, vendor relationship manager, and trusted advisor to the C-suite. You'll leverage AI and automation to build a next-level IT function that matches our company's innovation-first culture, while ensuring every team member has the technology support they need to do their best work.

Over the next 12 months, you will :

• Lead the MSP transition : Successfully migrate from our current managed service provider to a hybrid model, building internal capabilities while strategically leveraging external partners where it makes sense.
• Deliver executive excellence : Provide proactive, white-glove technical support to senior leadership, ensuring zero technical issues during high-stakes media appearances, investor meetings, and public engagements.
• Build the IT team : Recruit, hire, and develop an internal IT support team aligned with our growth trajectory and service excellence standards.
• Optimize vendor relationships : Manage relationships with technology vendors, SaaS providers, and service partners; negotiate contracts and ensure we're getting maximum value from our technology investments.
• Own the IT budget : Develop, manage, and optimize the IT budget, making data-driven decisions about technology investments and demonstrating clear ROI.
• Solve complex problems : Roll up your sleeves to troubleshoot and resolve escalated technical issues across our technology stack, from endpoints to cloud infrastructure.
• Innovate with AI : Implement AI-powered tools and automation to transform IT operationsfrom intelligent ticketing and self-service portals to predictive support and automated provisioning.
• Establish IT standards : Define and implement IT policies, procedures, and standards that scale with the company while maintaining security and compliance requirements.
• Partner cross-functionally : Collaborate closely with Security, Engineering, and Business Operations to ensure seamless technology operations across the organization.

What you bring to Altana :

Essential Experience :

Technical Capabilities :

The AI Advantage :

Personal Attributes :

This role is

Based in our New York City office. Minor travel may be required to our Washington DC and London, UK offices.

US Salary Range and Benefits

$120,000 - $170,000 USD

The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and / or training, critical skills, and / or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers top-tier benefits for full-time employees, including :

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

Why it's great to work at Altana