CMA Coordinator Quality

Join a Winning Team at One of Colorado's Best Workplaces!

The Resource Exchange (TRE)

At TRE , we don't just provide services - we transform lives. Our commitment to empowering individuals and creating inclusive communities has earned us recognition as one of Colorado's top employers for five consecutive years. But don't just take our word for it :

"The standard of work and the culture of providing excellent service is something I'm proud to be a part of." Current TRE Staff Member, November 2024

Why TRE is the Place for You :

• Make an Impact : Advocate for and empower people of all ages and abilities, from infants to seniors, creating lasting change through collaboration with families, communities, and partners.
• Work with Purpose : As part of a dedicated team, you'll help strengthen families and promote inclusion in communities across El Paso, Pueblo, Teller, and Park counties.
• Enjoy a Positive Work Environment : Join a culture that's consistently recognized as one of the Best Workplaces in Colorado .

Who We Are :

At The Resource Exchange , we pride ourselves on being a team of over 400 passionate and talented staff who serve more than 12,000 individuals. From those with disabilities and mental health challenges to those in need of long-term care, we provide person-centered support focused on independence, inclusion, and collaboration.

What We Offer :

Come thrive with us! At TRE, your passion for service will be recognized, and you'll be part of a culture that celebrates making a difference.

Ready to join one of Colorado's Best Workplaces? Apply today

The Resource Exchange

Position Title : CMA Coordinator Quality

Department : Case Management

Reports to : Team Supervisor

FLSA : Non-exempt

Supervisor responsibilities : N / A

Starting Range : $21.78- $22.62 hourly

Benefits offered : Health, dental, vision, employer paid life and short-term disability, voluntary life, voluntary long-term disability, paid time off, holiday pay, 401K with employer contributions, pet insurance, other supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness, mileage reimbursement, and more.

General Description :

The Quality Coordinators complete reviews of Incident Reports for individuals served by TRE. Reviews of Incident Reports include looking for systemic issues, reporting and tracking of incidents and Critical Incidents to applicable governing entities (i.e. Health Care Policy and Financing or Colorado Department of Public Health and Environment), and trending of incidents. Quality Coordinators are also responsible for partnering with Adult / Child Protective Services and Law Enforcement to complete investigations of alleged incidents of Mistreatment. Additionally, Quality Coordinators assist with facilitating the Human Rights Committee. Quality Coordinators complete a thorough review of internal and external documentation of an individual's support needs and strengths. They are responsible for reviewing documentation to look for inconsistencies, areas for further risk mitigation, and gaps in services / supports. They also request documentation and resources to assist with risk mitigation and resource connection for individuals in services.

Essential Duties / Responsibilities :

Other Duties / Responsibilities :

Job Qualifications :

Knowledge, Skills and Abilities :

Education and Experience Requirements :

Minimum : Bachelor's degree in a human behavioral science or related field of study. If an individual does not meet the educational requirement, considerations may be made if the individual has experience working with long-term services and supports (LTSS) population, in a private or public agency, or has a combination of LTSS experience and education, demonstrating a strong emphasis in a human behavioral science field. Considerations may also be made for a combination of experience and education or 5 years of verifiable experience.

Preferred : In addition to the minimum standards, one to three years' experience in a case management environment. Experience working with or possessing knowledge of family dynamics. Knowledge of community services and resource development. Working knowledge of Medicaid Waiver programs and requirements.

Material and Equipment Directly Used : Computers, Printers, Copy Machines, Surface Pro / tablets, Cell phones, etc.

Working Environment and Physical Activities : Frequent changes in environments occur with some positions, but most positions maintain a work setting in the office or remotely. Work settings may also include working from the office, at home, or in another location in the community (library, coffee shop, etc.). Navigation Coordinator meetings occur in a variety of settings like private homes, group homes, state and federally managed facilities, and community locations like homeless shelters, and the settings include occasionally working with or in proximity to people who are incarcerate for a variety of crimes which may include violent crimes and sex offences. There is a frequent need to stand, sit, and walk indoors (and outdoors with the Navigation Coordinator position in a variety of weather conditions while carrying up to 10 pounds of equipment), and there is an occasional need to lift 20 pounds. (ADA accommodations at the request of the employee.) A working vehicle, valid CO driver's license (unless active Military family), and auto insurance coverage with bodily injury and property damage liability coverage ($100,000 / $300,000 / $100,000 coverage recommended) are required.

This job description is not intended to be an exhaustive list of all duties responsibilities or qualifications associated with this job. Therefore, The Resource Exchange reserves the right to amend and / or modify this job description at any time and provide job specific expectations for specific Service Coordinator tasks. The Resource Exchange also reserves the right to stipulate hours of employment; work schedules may be changed to respond to business requirements.

The Resource Exchange is committed to affording an equal employment opportunity to qualified individuals regardless of their race, color, religion, national origin, sex, sexual orientation, gender expression, gender identity, age, height, weight, disability status, veteran status, military obligations, and marital status. We are also committed to conforming with the content and spirit of applicable Equal Opportunity and Affirmative Action laws and regulations. This policy applies to recruiting, hiring, training, education, promotion, compensation, benefits, termination, and all other privileges, terms, and conditions of employment.