Texas Customer Success SpecialistVirtualVocations • Elgin, Illinois, United States
Texas Customer Success Specialist
VirtualVocations • Elgin, Illinois, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Customer Success & Retention Specialist.
Key Responsibilities
Provide excellent customer service during calls with customers
Identify at-risk customers and implement solutions to retain them
Contribute to achieving customer service KPIs and handle high call volumes
Required Qualifications
Empathy and a customer-centric mindset
Growth mindset with a strong work ethic and willingness to learn
Reliable network connectivity with specified internet speeds
Ability to work with various software systems, including Salesforce and Twilio
Availability for a full-time remote schedule with rotating Saturdays
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Customer Specialist • Elgin, Illinois, United States
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