Manager of Retail Operations

Job Description

Job Description

Overview

The Retail Operations Manager manages day-to-day operations of the retail thrift shop including donation collection, processing and sales floor and ensures all components are operating in an efficient and effective manner. This position hires staff and trains staff and volunteers as well as supervises and assigns work to staff and volunteers. The Retail Operations Manager oversees maintenance of the collection and processing area, sales floor, dressing rooms, rest rooms, offices and parking lot. The Retail Operations Manager also oversees and implements precautionary measures to prevent potential safety hazards and theft.

Responsibilities

• Schedules employees and volunteers ensuring adequate staffing during hours of operation.
• Plans and prepares work schedule and assigns team members and volunteers to specific duties.
• Oversees and performs monetary transactions including cash, checks, gift certificates, traveler's checks and processing coupons for daily deposit.
• Responsible and accountable for opening and closing cash register, balancing day’s receipts, preparing accurate daily sales reports and bank deposits and transporting bank deposit to bank.
• Engages in suggestive selling and other sales techniques.
• Responsible for seasonal merchandise rotation, stocking and store layout. Ensures proper pricing policies are followed. Stays current on product location.
• Responsible for maintaining checkout, incoming and marking room areas, ensuring neatness, cleanliness, safety and proper stocking.
• Responsible for accepting donations from clients, screening merchandise and providing clients with tax information receipts. Arranges delivery of donated merchandise as required.
• Inspects merchandise to determine marketability and directs team members / volunteers to repair, price and display merchandise or to store items for disposal.
• Responsible for opening and closing store within scheduled hours of operation. Activates and deactivates security system as appropriate and in a confidential manner.
• Prepares daily record of transactions for Accounting Department.
• Orders supplies. Recommends the purchase of office / store equipment and furniture.

Qualifications