Service Advisor

Job Summary

The Service Advisor initiates automotive services and repairs by addressing customer concerns; recommending needed services and maintenance; verifying warranty and service contract coverage; developing estimates; writing repair orders; selling ethically needed repairs and maintenance; and maintaining customer rapport and records. The Service Advisor position has a strong focus on sales and customer service. Demonstrate ability to work collaboratively in a team-focused environment to ensure the ongoing growth of the business.

Benefits

• Competitive Pay of Bi-Weekly Draw plus Commission
• Insurance Benefits the first of the month following 30 days
• Choice of Three PPO Medical Insurance Plans with Employer Contribution After 30 days
• Choice of Two Dental Insurance Plans – One with Unlimited Calendar Year Maximum
• Employer Paid Life Insurance & Accidental Death/Dismemberment Benefit
• Vision Insurance
• Voluntary Life Insurance
• Supplemental Benefit Insurance, including Short-Term & Long-Term Disability Insurance
• Employee Assistance Program
• 401(k) with Employer Match
• On Demand Pay Program
• Paid Time Off
• Employee Discounts

Job Responsibilities

• Address customer concerns by listening to description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules
• Verifies warranty and service contract coverage by examining records and documents then explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor and calculating customer's payment, including deductibles
• Prepares repair orders (ROs) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
• Communication liaison between the customer and the technician
• Maintains customer rapport by explaining and prioritizing needed vehicle repairs and maintenance; managing customer’s expectations; obtaining customer's approval of estimates; obtaining and providing contact information (phone numbers, addresses, email addresses); answering questions and concerns; arranging towing and temporary transportation
• Maintains automotive records by recording problems and corrective actions planned
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications

Requirements

• Service Advisors must have a valid driver’s license with a clean driving record
• Service Advisors must have previous automotive Service Advisor experience
• Require strong verbal and written communications skills
• Required to be produce high sales levels, while maintaining high levels of customer satisfaction
• Ability to understand and keep abreast of the federal, state, and local regulations that affect their operations
• Valid Driver’s License and clean driving record
• Must consent to and pass a drug/background screen
• Ability to multi-task and work in a fast-paced environment
• Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement
• Customer focused
• Energetic
• Self-motivated
• Ability to work evenings until 9:00 PM
• Ability to work weekends as business needs dictate
• Maintain or obtain required Toyota Certifications

About Us

Werner Hyundai is part of the The Werner Family of Dealerships

You will report to the General Sales Manager of your respective dealership.

This is not a remote position.

Drug-free workplace: Must be willing to submit to and pass a Pre-Employment Background Check, Motor Vehicle Report Review & Drug Screen.

Werner Automotive Team maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates based on personal and professional competence and potential for advancement without regard to race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state, or local laws.