Adobe Creative Commons Assistant

Position Summary

The University of New Mexico’s Adobe Creative Commons, a partnership between UNM IT, University Libraries, and Adobe Education, seeks self-motivated and highly-engaged student employees interested in a digital literacy-oriented customer service work environment. Adobe Creative Commons Assistants are the first point of contact for most patrons at the ACC, and take care of most of the one-on-one trainings and lending processes for the ACC.

The ACC is the service point in the library that provides tech lending and learning for digital media production through equipment and software training, including helping to maintain and monitor the ACC areas. Candidates must have a basic understanding of Adobe Creative Cloud software and digital media hardware like cameras, as well as Mac OS, Windows, and mobile environments. Applicants should be able to take initiative to solve many of the technical and operational problems that will come up on a day-to-day basis, working both independently and in a close team. Applicants should expect to be assigned additional projects under supervision to maintain, update, and improve the space, such as workflow updates, inventory, and reorganization.

Under supervision, Adobe Creative Commons Assistants work with ACC staff and students in a close team environment. On a more limited and sometimes cross-functional basis, they also work with the Brain Bar (which provides general tech support) and other University Libraries staff and students.

Duties include:

• Consistently going through lending procedures
• Maintain and monitor equipment, including elevating issues to staff
• Help student, faculty, and staff patrons with accessing ACC specific resources, such as tech lending and Adobe Creative Cloud access
• Train student, faculty, and staff patrons on equipment and Adobe Creative Cloud software
• Identify and elevate issues to staff as appropriate
• Open and/or close ACC facilities and ensure that the ACC remains and safe and comfortable destination for UNM students, faculty, and staff
• Further and refresh knowledge of digital media production equipment and software during work hours
• Support and maintain posters and signage in and about the ACC
• Maintain and monitor spaces through administrative tasks such as forms, documentation, tracking of patron questions and space use headcounts, and cleaning of the ACC’s areas
• Participate in special projects as assigned

Successful applicants will have the opportunity for progressively independent work and increased responsibility. Benefits of this position include: opportunity to develop tutoring skills in digital media production; receiving guidance and mentoring from library staff; developing professional skills such as interpersonal communication, critical thinking, detail-orientation, and problem-solving; and developing and applying technical skills on digital media production equipment and Adobe Creative Cloud software.

All ACC student employees may be asked to work evenings, nights, and/or weekends. All UL&LS student employees are employed on a term basis for the current / impending school year.

Minimum Qualifications

Equivalencies not found for this position

Preferred Qualifications

Minimum Qualifications

• Currently enrolled at UNM for a minimum of 6 credit hours during the normal school year.
• Demonstrated proficiency in digital media production hardware such as AV equipment and/or Adobe Creative Cloud apps (equivalent apps such as Procreate, Reaper, Audacity, Gimp, Da Vinci, etc. may be accepted if applicant is willing to learn)
• Excellent customer service skills.
• Customer service experience OR digital media project management skills.
• Demonstrated excellent oral, written, and interpersonal communication skills.
• Demonstrated ability to work creatively, collaboratively, and effectively.

Preferred Qualifications

• Customer service experience AND digital media project management skills.
• Previous experience with digital media tutoring or instruction of some kind.
• Advanced soft skills in digital media creation, such as advanced design or video production skills.
• Work study preferred.