CSR - 100% Remote $18.50 / hr

Customer Service Representative Remote (East Coast)

TEKsystems is seeking experienced Customer Service Representatives to join our client's remote team supporting the Eastern Region, with a focus from Pennsylvania to Florida. This is a high-volume call center role requiring resilience, professionalism, and strong technical skills.

Position Details

Location : Remote (MUST LIVE on East Coast) Shift : Must be available to work between 7 : 00 AM - 8 : 00 PM EST Call Volume : 60120 calls / day depending on demand Pay Rate : $18.50 / hr (not negotiable)

Responsibilities

Handle inbound customer calls regarding deliveries, service issues, and account inquiries Navigate complex situations such as system changes and government subsidy delays Maintain professionalism and patience with frustrated or confused customers Use Microsoft Teams, Outlook, Excel, and other MS applications to manage workflow

Must-Have Qualifications

Prior call center experience Ability to manage high call volumes with composure Familiarity with Microsoft Teams, Outlook, Excel Reliable internet connection (minimum 20 Mbps download / 100 Mbps upload) Ability to hardwire into modem

Interview Process

Two-step interview including reference checks Interview questions may include : "Tell me about your call volume experience" "How many calls have you handled in a day?" "Are you comfortable wearing a headset for 810 hours?"

Training

24 weeks of onboarding / training Includes self-paced LMS modules, one-on-one facilitation via Teams, and shadowing sessions

Equipment Provided

Laptop, docking station, keyboard, mouse Two monitors, headset External camera if needed

Additional Information

Expectation to work holidays (excluding Thanksgiving this year) Interview feedback provided within 24 hours Contract-to-hire opportunity

Benefits Once Permanent

19 days PTO 6 paid holidays 401(k) with 2.5% match Profit sharing (13%)

Job Type & Location

This is a Contract to Hire position based out of Dallas, TX.

Pay and Benefits

The pay range for this position is $18.50 - $18.50 / hr.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.