IT Service Support Technician for MSP

Company Description

We are a growing managed IT services provider (MSP / MSSP) looking for a Support Technician with the drive and determination to provide fanatical support to our clients. In order to succeed in our company, you must be relationship oriented, innovative, and dependable. You must also show integrity and serve wholeheartedly. If you have the experience and the desire, we'd like to talk to you.

Job Description

You will be the key contact for clients providing on-site and remote support for system problems and inquiries. You will be front-line technical support for end users; actively listening to client problems and concerns in order to effectively remediate issues. This position requires dedication, persistence, follow-up, effective utilization of provided resources, and unbeatable customer service skills.

This role regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures, techniques, tools, materials, and / or equipment to meet specialized needs; may serve as lead; performs broad and / or focused assignments under general supervision; originality and ingenuity are often required to help establish procedures in functional area; relies on experience and judgment to plan and accomplish assigned tasks.

The ideal candidate is proactive, detail-oriented, and committed to implementing best practices in cybersecurity and IT management, contributing to the overall success of our IT operations.

Qualifications

General Skills

• Excellent customer service, telephone and interpersonal skills
• Ability to move equipment, install PCs, monitors, printers, and peripherals in a business environment
• Willingness to unbox, stage and inventory equipment
• Willingness to mentor other technicians on the team.
• Must demonstrate a strong customer service focus while meeting or exceeding customer expectations, service level commitments, and changing priorities.
• Flexible / Adaptable - most customer support will be during normal office hours, but there will be some after-hours support in the evening, weekends and / or Holidays

Qualifications

Technical Skills

Requirements :

Additional Information

$25-30 / hr depending on experience.

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