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Veterinary Triage Assistant
Veterinary Triage AssistantAnimal Emergency & Specialty Center - Chattanooga • Chattanooga, TN, US
Veterinary Triage Assistant

Veterinary Triage Assistant

Animal Emergency & Specialty Center - Chattanooga • Chattanooga, TN, US
[job_card.30_days_ago]
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  • [job_card.full_time]
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Job Description

Job Description

Description

Are you interested in emergency medicine and looking for a position with room to grow ? Do you want to work with an amazing team , state-of-the-art equipment, and cutting-edge veterinary care? If so, Animal Emergency & Specialty Center – Chattanooga may be the perfect next step in your career.

Animal Emergency & Specialty Center of Chattanooga is East Tennessee’s premier provider of emergency and specialty veterinary services. Our highly trained and compassionate team offers advanced care including :

  • 24-hour Emergency & Critical Care
  • Surgery
  • Oncology
  • Internal Medicine

We invest in our team— your success is our success. We are currently seeking a full-time Veterinary Triage Assistant to join our daytime emergency team, Monday–Thursday, 7am–5pm .

The Veterinary Triage Assistant plays a vital role in supporting our emergency department by gathering essential patient information, facilitating efficient triage, and ensuring exceptional client communication. This role will also be cross-trained in reception duties to help maintain seamless coverage and client support throughout the hospital.

Ideal candidates are compassionate, quick-thinking, and eager to learn in a fast-paced ER environment.

Key Responsibilities

  • Triage incoming emergency cases, documenting presenting complaints and assessing urgency.
  • Gather patient histories, record vitals, and help prepare patients for diagnostic or treatment procedures.
  • Provide safe restraint for examinations, treatments, and diagnostic imaging.
  • Assist veterinarians and technicians with procedures, treatments, and patient monitoring.
  • Dispense medications as directed and accurately document all patient care.
  • Support patient flow and communicate effectively with the medical team.
  • Greet clients with professionalism, empathy, and clear communication.
  • Manage a multi-line phone system, assist with scheduling, and efficiently route inquiries.
  • Check clients in / out, generate invoices, process payments, and review hospital policies or estimates.
  • Maintain accurate patient and client records within the practice management system.
  • Provide compassionate updates to clients regarding patient status and wait times.
  • Maintain a clean, organized, and welcoming lobby environment.
  • Assist with stocking, inventory needs, and maintaining triage area readiness.
  • Uphold hospital safety, confidentiality standards, and client service expectations.
  • Contribute to a positive, team-oriented culture.

    • Skills, Knowledge & Expertise

  • High School Diploma or GED required.
  • Minimum of one year of experience in veterinary care, human healthcare, animal handling, emergency dispatch, or a customer service–focused environment preferred.
  • Demonstrated ability to thrive in a fast-paced, high-urgency setting , with strong situational awareness and the ability to adapt quickly as patient needs change.
  • Strong customer service acumen with the ability to remain calm, compassionate, and clear when communicating with clients—especially during emergency or emotionally charged situations.
  • Willingness to learn and develop technical skills , including triage procedures, patient handling, basic medical terminology, and practice management software. Candidates with limited veterinary experience but strong communication skills and a desire to grow will receive full training.
  • Excellent written and verbal communication skills , including accurate documentation and efficient information-sharing with medical staff.
  • Strong multitasking and organizational abilities , with the capacity to prioritize effectively while maintaining attention to detail.
  • Ability to work collaboratively in a team-centered environment , maintaining professionalism and contributing positively to hospital culture.
  • Comfortable working with animals of all sizes, species, and temperaments, including fractious or critically ill patients, using safe handling techniques.
  • Dependable, punctual, and committed to maintaining consistent attendance—critical for emergency and specialty operations.
  • Ability to work occasional holidays or additional shifts based on department needs within a 24-hour hospital.

    • What We Offer

    As part of the Innovetive Petcare network, we are committed to supporting our team members with a robust, competitive, and people-focused compensation package. We believe in investing in your professional growth, well-being, and long-term career success.

    Our benefits include :

  • Competitive pay with opportunities for advancement as your skills grow.
  • Generous medical, dental, and vision insurance options to support you and your family.
  • 401(k) retirement plan with company match to help you build a secure financial future.
  • Paid time off (PTO) to support work–life balance and personal well-being.
  • Continuing education, mentorship, and hands-on training , including pathways to develop advanced technical skills in emergency and specialty medicine.
  • The opportunity to work alongside one of the most experienced and respected emergency & specialty teams in Tennessee , utilizing state-of-the-art equipment and innovative medicine.
  • Employee pet care discounts for your own furry family members.
  • A supportive, team-oriented culture that values collaboration, communication, and personal growth—where your contributions are recognized, and your development is truly encouraged.
  • A stable, reputable hospital backed by Innovetive Petcare’s network-wide resources, leadership support, and commitment to creating excellent workplaces for veterinary teams.
  • Opportunities to participate in community partnerships, hospital initiatives, and team-building events that strengthen connection and engagement.
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