Data Center Service Director

Job Description

Job Description

OUR COMPANY :

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO :

We are seeking a highly experienced and strategic Data Center Service Director to lead global service delivery and operations for a key client's data center and test / dev environments. This U.S.-based leadership role is responsible for ensuring exceptional service performance, operational efficiency, customer satisfaction, and long-term strategic alignment across multiple international regions.

In this role, you will oversee a diverse, globally distributed team—including field technicians, project managers, and service delivery leads—and serve as the senior point of contact for the client. The ideal candidate combines deep technical expertise, proven leadership, financial acumen, and a passion for continuous improvement in a high-performance environment.

KEY RESPONSIBILITIES :

Strategic Leadership & Direction

• Define and execute the vision for global data center service delivery in alignment with client goals and EOS strategy.
• Act as the senior escalation and communication point for all service-related matters.
• Develop and own the global service roadmap, identifying opportunities for growth and improvement.
• Drive a customer-first culture rooted in operational excellence and accountability.

Service Delivery Management

Operational Excellence & Continuous Improvement

Team Leadership & Development

Commercial Oversight & Vendor Management

Compliance, Risk & Security

ESSENTIAL CRITERIA :

DESIRABLE CRITERIA :

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

Pay Range

$165,000—$185,000 USD