Service Technician

Job Description

Job Description

Summary

The purpose of the Service Technician is to perform repair, calibration, conversion, field service, training, and demonstration activities at both ITH and customer / field locations. Service Technicians are required to travel as scheduled for work at offsite locations. Service Technicians also perform general tasks related to toolbox fabrication, inventory, and provide backup support to other positions.

Description of Duties

Timely, accurately, and efficiently performs the following job duties :

Repair / Service Work

Inspects and repairs ITH tools both in the shop and the field. Performs in-house calibration of ITH tools.

Field Service Work

Travels (up to 40% of the time) to customer sites and offshore to operate ITH tooling on their applications.

Computer / Database Work

Enters repair information into the computer to make service reports, including tracking of parts used from stock.

Toolbox Fabrication

Modifies and prepares toolboxes for ITH tool kits, including painting and applying decals as needed.

Booth Shipments for Exhibitions

Packs and unpacks ITH booth and tools for various trade shows.

Inventory

Responsible for keeping records of inventory used for repairs and assists with physical inventory counting.

Phones

Answers phones and interacts with customers as needed to provide customer service.

Training and Demonstration

Travels (up to 40% of the time) to customer sites and offshore to perform training, offer demonstrations, and support the sales activity of the company.

Conversions

Performs product conversions according to production orders as required.

Job Functions

The ability to :

Timely, accurately, and efficiently carry out each of the job duties described above

Perform the work in a logical, orderly, and skillful manner

Organize, prioritize, and complete all job responsibilities and objectives with minimal supervision, within assigned deadlines

Follow oral and written instructions

Maintain a high level of quality work product and output

Work in a harmonious manner, accept supervision and directions, and interact in a cooperative and professional manner with supervisor, co-workers, and customers

Work in a team environment to provide good customer service

Maintain regular and predictable attendance

Work full time and arrive for work on time

Maintain a professional business appearance and demeanor

Maintain safe working conditions and perform work in a safe manner

Physical Mental Fitness&

The mental and physical ability to perform each of the job duties described above

Ability to timely and accurately organize, prioritize, and complete all job responsibilities and duties and to consistently maintain work quality and quantity

Mental and physical ability to :

Routinely hear, see, and talk to effectively communicate in person and by telephone with supervisors, co-workers, and customers

Frequently and accurately work on several tasks at the same time within assigned deadlines

Read and understand written documents and data

Read, understand, and follow written and oral instructions

Physical Requirements :

Must be able to lift 50 lbs unassisted

Must be able to climb ladders and scaffolding

Use of illegal drugs and substances is subject to termination

Travel Requirements :

Worker must have a valid driver\'s license

Worker must be able to rent cars while traveling