Resolution Expert - Collection Specialist

As a Resolution Expert you will motivate and guide consumers through the collections process while providing exceptional customer service. The successful candidate will be able to accept ownership for effectively solving consumers’ issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

About Us :

Bounce is a fintech startup revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.

How You’ll Spend Your Time :

• Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
• Communicate with consumers to establish repayment plans and resolve questions or concern
• Meet key performance indicators as outlined by management
• Adhere to expected quality and compliance standards within the collections industry

What We Offer :

Up to $22 per hour, with the potential for higher pay based on experience, skill set, and Spanish fluency.

Benefits :

Address :

333 Metro Park, Rochester