Receptionist

Overview

We are looking for skilled compassionate Receptionist who desires a career that matters in a community that values their expertise.

At Otterbein youre more than an employee youre a Partner in Caring. Together we work side by side toward a shared goal : delivering person-centered care that respects every resident and the choices they make.

Whether in our vibrant communities our welcoming small house neighborhoods Home Health Hospice or Home Office we provide the highest level of compassionate quality care.

Join our team of Partners who are talented kind wise funny spirited generous endearing and truly one-of-a-kind.

A Full Time Receptionist position is available for a busy front desk in the Otterbein North Olmsted Community. Welcomescustomers on the phone and in person and responds to a wide variety of requests by accurately assessing the customers needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

Full Time Days 8 : 30a-5p some weekend work required

Responsibilities

• Greet customers entering and leaving the community using customer name whenever possible
• Answer customer calls and direct them timely and appropriately
• Handle all customer interactions with the highest level of hospitality and professionalism accommodating special requests whenever possible
• Maintain current file / listing of residents by name and location emergency phone numbers of on-call personnel department extensions
• Resolve customer complaints and assists customers in all inquiries in connection with community activities services hours directions etc.
• Maintain an accurate cash drawer balance. Receipt payment for sales (gift cards stamps etc.) Reconciles all transactions at the close of each shift
• Schedule appointments and maintain accurate records for on-campus Shuttle
• Distribute / receive keys and maintain an accurate log
• Use a variety of computer programs phone systems and emergency systems for multiple tasks and communications
• Ability to handle emergency situations in a calm and professional manner
• Maintain confidentiality of all pertinent resident and partner information
• Special projects as requested
• Other duties as assigned

Qualifications

• Education : High school diploma or equivalent
• Experience : A minimum of 1 year
• Computer Skills : Proficient in Microsoft Office
• Positive outgoing personality. Strong customer service etiquette. Previous experience with customer service problem solving listening phone skills and multi-tasking; proficient in Microsoft Office; high school diploma or equivalent.
• Critical thinking skills
• Ability to be self-directed and prioritize tasks; work independently and manage time efficiently
• Initiative to cross-train and learn new tasks as assigned
• Must exercise sound judgment discretion and confidentiality in all matters

BENEFITS

Health & Wellness

• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support

Financial Security

• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati University of Toledo and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection

Growth & Development

• University Partnerships with University of Cincinnati University of Toledo and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1000s of hours of personal and professional development material through RightNow Media @ Work
• Some benefits including PTO and tuition reimbursement are based on hours worked.

Why work for Otterbein SeniorLife :

For more than 100 years Otterbein has provided senior housing options rooted in respect and community. Were a non-profit 501(c)(3) health and human service organization so our values and initiatives are focused on serving our residents.

Otterbein SeniorLife consists of lifestyle communities revolutionary small house neighborhoods home health and hospice care in Ohio and Indiana. We offer different lifestyle options for seniors through independent living assisted living skilled nursing rehab memory support respite care in-home care and hospice services.

Apply today and begin a meaningful career as a Receptionist at Otterbein!

Key Skills

Multi-line Phone Systems,Customer Service,Computer Skills,QuickBooks,Medical office experience,Office Experience,10 Key Calculator,Dental Office Experience,Front Desk,Administrative Experience,Medical Receptionist,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1