Customer Solutions Specialist

Position Overview

We are seeking motivated and customer-focused individuals to join our team as a Customer Solutions Specialist. In this role, you will assist clients with travel-related inquiries, coordinate reservations, resolve service concerns, and ensure all booking details are accurate and complete.

This position combines customer service, problem-solving, and booking coordination in a fully remote environment. No prior travel industry experience is required — comprehensive training and ongoing support are provided.

Key Responsibilities

Serve as a primary point of contact for client inquiries and support requests

Provide solutions for reservations, confirmations, updates, and itinerary changes

Research and verify travel options using approved systems

Resolve booking issues and service-related concerns in a timely manner

Maintain accurate client records and booking documentation

Communicate professionally via phone, email, and online messaging platforms

Participate in training sessions and team meetings

Qualifications

Strong written and verbal communication skills

Customer service and solution-oriented mindset

Detail-oriented with strong organizational skills

Ability to work independently in a remote setting

Basic computer proficiency and reliable internet access

Must be at least 18 years of age

Legal eligibility to work in the U.S., U.K., Mexico, Australia, or Spain

English communication proficiency

What We Offer

Fully remote work environment

Flexible scheduling options

Ongoing training and development

Incentive programs and performance-based perks

Opportunities for growth and advancement