Talent.com
Front Desk Team Member
Front Desk Team MemberVirginia Staffing • Norfolk, VA, US
Front Desk Team Member

Front Desk Team Member

Virginia Staffing • Norfolk, VA, US
[job_card.variable_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Care Facilitator

  • We're unique. You should be, too.
  • We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team. The Care Facilitator is one of a patient's first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

Essential Job Duties / Responsibilities :

  • Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
  • Conducts lobby checks to ensure organization and cleanliness.
  • Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days.
  • Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system.
  • Conducts "love" calls, mails birthday and greeting cards to patients commemorating special events.
  • Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
  • Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
  • Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
  • Escorts patients to exam rooms and ensures their comfort and well-being prior to leaving.
  • Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc.
  • Presents patients with customer service survey during check out and escalates if needed for immediate service recovery.
  • Participates in daily and weekly huddles to provide details on patients.
  • Regulates and monitors aspects of transportation, including : Driver's lists / patients, medication deliveries, grocery deliveries, driver's behavioral challenges, scheduling and coordinating Uber / Lyft rides for patients.

    • Other responsibilities may include :

  • Maintains the confidentiality of patients' personal information and medical records.
  • Reviews patients' personal and appointment information for completeness and accuracy.
  • Transmits correspondence by mail, email or fax.
  • Performs other duties as assigned and modified at manager's discretion.

    • Knowledge, Skills and Abilities :

  • Exceptional customer service skills and passion for serving others
  • Working knowledge of medical insurance and / or knowledge of electronic medical record EMR systems
  • Knowledge of ChenMed Medical products, services, standards, policies and procedures
  • Skilled in operating phones, personal computers, software and other basic IT systems
  • Ability to communicate with employees, patients and other individuals in a professional and courteous manner
  • Detail-oriented to ensure accuracy of reports and data
  • Outstanding verbal and written communication skills
  • Demonstrated strong listening skills
  • Positive and professional attitude
  • Proficient in Microsoft Office Suite products including Excel, Word and Outlook
  • Ability and willingness to travel locally and regionally up to 10% of the time
  • Spoken and written fluency in English

    • Pay Range : $13.9 - $19.83 Hourly

    Employee Benefits

    [job_alerts.create_a_job]

    Front Desk Team Member • Norfolk, VA, US

    [internal_linking.related_jobs]
    Front Desk Team Member

    Front Desk Team Member

    ChenMed • Norfolk, VA, United States
    [job_card.full_time]
    We're changing lives every day.For both our patients and our team members.Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with y...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Cashier Team Member

    Cashier Team Member

    The Fresh Market • Norfolk, VA, US
    [job_card.full_time]
    Our mission is to make everyday eating extraordinary for our guests, and we are looking for a new team member who will commit to helping us deliver on this mission. Our added benefits for joining Th...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Back of House Team Member (Filling more than one position)

    Back of House Team Member (Filling more than one position)

    InsideHigherEd • Newport News, Virginia, United States
    [job_card.part_time]
    Back of House Team Member (Filling more than one position).This position is designated as a “responsible employee” who has the authority to redress sexual violence, who has the duty to report incid...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    LEAD TEAM MEMBER PT - pOpshelf

    LEAD TEAM MEMBER PT - pOpshelf

    Dollar General • Hampton, VA, US
    [job_card.full_time]
    Join The Dollar General Journey.Dollar General values each and every one of its employees.We offer a wide range of career opportunities in our Store locations, Distribution Centers, Store Support C...[show_more]
    [last_updated.last_updated_30] • [promoted]
    Team Member

    Team Member

    Tractor Supply Company • Chesapeake, VA, United States
    [job_card.full_time]
    The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.Do you...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    Pizza Hut • Chesapeake, VA, United States
    [job_card.full_time]
    Flynn Hut joined the Pizza Hut system in 2021.In 2023, we expanded internationally acquiring Pizza Hut's master franchisee in Australia with 260+ units. Today we are the largest Pizza Hut franchisee...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Checkout Team Associate

    Checkout Team Associate

    Walmart • Chesapeake, VA, US
    [job_card.full_time] +1
    Grassfield Pkwy Chesapeake, VA 23322-7449.Shift may start between 8 : 00am - 4 : 00pm.Front End Checkout associates run our registers. They smile, greet and thank customers, ring up items, process payme...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    LEAD TEAM MEMBER FT - pOpshelf

    LEAD TEAM MEMBER FT - pOpshelf

    Dollar General • Chesapeake, VA, US
    [job_card.full_time]
    Job Opportunity at Dollar General.At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many co...[show_more]
    [last_updated.last_updated_30] • [promoted]
    MidShift Team Member

    MidShift Team Member

    Chick-fil-A • Chesapeake, VA, United States
    [job_card.full_time]
    Looking for a job that fits your life - not the other way around? We're hiring team members for our MidShift, a short afternoon shift that fills the gap between our daytime and evening teams.Wheth...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Checkout Team Associate

    Checkout Team Associate

    Sam's Club • Chesapeake, VA, US
    [job_card.full_time] +1
    WM Supercenter #1841 1521 Sams Cir Chesapeake, VA 23320-4694.Shift may start between 8 : 00am - 4 : 00pm.Front End Checkout associates run our registers. They smile, greet and thank customers, ring up i...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Members

    Team Members

    CrossAmerica Partners • Grafton, Virginia, United States, 23692
    [job_card.full_time] +1
    Mornings, Afternoon and Evening.CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a geographic footprint across 34 states, we strive to be an i...[show_more]
    [last_updated.last_updated_30]
    Team Member

    Team Member

    Tractor Supply • Chesapeake, VA, United States
    [job_card.full_time] +1
    Overall Job Summary The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Custo...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    At Home Stores LLC • Chesapeake, VA, United States
    [job_card.part_time]
    Team Member (Part-Time) Our Mission : Enable everyone to make their house a home.Our Vision : To become the first-choice destination for home and holiday décor. Job Summary : The Team Member (TM) rol...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    At Home Decor Superstore • Hampton, VA, United States
    [job_card.full_time]
    The TM maintains a positive attitude, works with a sense of urgency, and executes all company directives, policies, and procedures accurately, thoroughly, and in a timely manner.The TM contributes ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    Arby's, LLC • Chesapeake, VA, United States
    [job_card.full_time]
    Think about it - you and us? Sounds like it could be a match made in the meat heavens.If you're here for : • Weekly Pay • Shift meal discount and family dining discount • • Flexible Schedule • Best ...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Lead

    Team Lead

    Potomac Family Dining Group • Chesapeake, Virginia, United States, 23321
    [job_card.full_time]
    Supervisory position primarily responsible for leading a shift and people and processes for delivering superior food and beverage service to restaurant guests within the restaurant according to Pot...[show_more]
    [last_updated.last_updated_30]
    Front of House Team Member

    Front of House Team Member

    Chick-fil-A • Chesapeake, VA, United States
    [job_card.full_time]
    At Chick-fil-A, we are always keeping an eye out for applicants who are friendly, enthusiastic, and who genuinely enjoy serving guests. Team members who work at Chick-fil-A are given skills and life...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]
    Team Member

    Team Member

    Taco Bell • Norfolk, VA, United States
    [job_card.full_time]
    Team Member Norfolk, VA The Team Member is the first face that customers see when they walk through the door or the first voice they hear when they place a drive-thru order so you will set the to...[show_more]
    [last_updated.last_updated_variable_days] • [promoted]