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Healthcare Operations Manager
Healthcare Operations Manager+MEDRITE Urgent Care • Brooklyn, NY, United States
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Healthcare Operations Manager

Healthcare Operations Manager

+MEDRITE Urgent Care • Brooklyn, NY, United States
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Center (Practice) Manager

MedRite Urgent Care

Company Overview

MedRite Urgent Care is a fast-growing organization delivering modern, accessible urgent medical treatment and routine healthcare services that elevate the quality of life for our patients. Our team is committed to providing an exceptional patient experience—treating everyone like family.

We are seeking a dynamic Center (Practice) Manager who embodies our core values of being caring , knowledgeable , and exceptional . This leader will bring positivity, operational excellence, and an ownership mindset to their center, ensuring a culture of teamwork, accountability, and outstanding patient care. The Center (Practice) Manager works closely with the District Manager and Regional Director of Field Operations to drive success within their center.

The Center (Practice) Manager reports to the District Manager .

Core Competencies

Ownership Mentality

  • Demonstrates personal commitment to MedRite’s mission through action.
  • Follows through on commitments and holds self and others accountable.
  • Helps establish clear responsibilities, workflows, and performance measurements.

Acts with Urgency

  • Quickly evaluates challenges and proposes effective solutions.
  • Remains calm and confident under pressure; adapts quickly to change.
  • Anticipates barriers and plans proactively.

    • Exudes Positivity

  • Builds rapport across levels and functions through friendliness, openness, and respect.
  • Fosters constructive relationships with diverse individuals.
  • Maintains a positive attitude in the face of obstacles or adversity.

    • Job Responsibilities

    The Center (Practice) Manager will :

    Leadership & Communication

  • Communicate effectively across all organizational channels.
  • Spend 90% of scheduled time on the center floor engaging with, coaching, and developing the team.
  • Maintain monthly scheduling in the Core Scheduler.
  • Ensure a monthly Net Promoter Score (NPS) of 85% or higher .

    • Operational Excellence

  • Maintain strong cross-functional knowledge of all roles and support as needed.
  • Collaborate with providers to ensure clinical and operational alignment.
  • Foster a culture of teamwork within the center and across the district.
  • Ensure exceptional patient experiences through MedRite’s patient care model and feedback tools (NPS, Google reviews).
  • Address and resolve patient concerns immediately.

    • Talent Management

  • Recruit, interview, and select high-performing team members using the Talent Acquisition process.
  • Lead onboarding and training for new staff.
  • Provide ongoing coaching and performance feedback.
  • Partner with the District Manager and HR Business Partner to address performance issues.
  • Identify talent, assess potential, and develop succession plans.
  • Recognize and reward team performance.

    • Center Operations

  • Execute clinical and operational strategy in partnership with District Manager, Regional Director, and clinical leadership.
  • Manage center financial resources in partnership with leadership.
  • Oversee Occupational Health workflows to ensure flawless execution.
  • Manage labor, supplies, materials, and service resources efficiently; identify improvement opportunities.
  • Ensure brand standards, including surgical-level cleanliness, are consistently maintained.
  • Create staff schedules and process payroll.
  • Ensure compliance with all standard operating procedures.
  • Partner with clinical staff to ensure accuracy and quality of lab processes.
  • Perform additional duties as assigned.

    • Functional Competencies

    People

  • Builds Effective Teams : Attracts top talent, develops team members, and drives engagement.
  • Patient Focus : Centers decisions and actions around patient needs and outcomes.

    • Performance

  • Drives Results : Demonstrates resilience, exceeds goals, and helps others achieve results.

    • Process

  • Operational Excellence : Anticipates trends, adapts processes, and aligns team actions to business goals.
  • Planning & Prioritization : Uses organizational goals to guide priorities and resource allocation.

    • Minimum Qualifications

  • Bachelor’s degree or equivalent experience.
  • Demonstrated leadership experience (healthcare preferred).
  • Minimum of 45 hours per week with flexibility to support staff coverage.
  • Strong written and verbal communication skills.
  • Excellent organizational, time-management, and multitasking abilities.
  • Strong problem-solving and troubleshooting skills.
  • Comfort and adaptability in a fast-paced environment.
  • Keen attention to detail.
  • Proficiency with MS Excel, Word, and PowerPoint.
  • Ability to stand for prolonged periods and lift up to 50 lbs.

    • Benefits

  • Outstanding growth and career development opportunities.
  • Paid Time Off (PTO).
  • Medical, Dental, and Vision insurance.
  • 401(k) with employer match
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